Guest Service Representative

3 weeks ago

Santa Barbara, United States Pacifica Hotels Full time

** Guest Service Representative**

**Job Category****:** Front Office **Requisition Number****:** GUEST03316 Showing 1 location **Job Details**

**Description**

Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis. We are currently seeking a Guest Service Representative for Holiday Inn Express.

Essential Functions and Responsibilities of the job include but are not limited to:

Adhere to Pacificas Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

Communicate effectively with guests and fellow team members.

Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.

Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.

Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Companys reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.

Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.

Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.

Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Perform other duties as assigned, requested or deemed necessary by management.

**Skills**

**Preferred**

**Microsoft Office** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Experience**

**Preferred**

Personal Skills Highly organized and efficient Pro-active and results driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills Proficiency in MS Office Suite Experience with hotel operations software sales programs Skillful in project planning/ tasks and able to prioritize projects/ tasks

**1-3 years:** Work Experience: At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

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