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General Manager
3 months ago
The General Manager position is the highest level of management in a single store. The General Manager is responsible for leading the team, mentoring, and advising the management team and staff to the successful execution of the store to help all team members reach their highest potential. The General Manager teaches and coaches, while inspiring through their actions, manages their team on the fundamentals and approaches to achieve stated objectives in sales, costs, customer service, employee retention and morale. The General Manager oversees the entire operation, staffing and financial performance of the restaurant including understanding the store's progress and having a strategic vision for its future development.
- Sets high standards and leads the example of Teamwork, Image, Product, and Service.
- Displays a high level of professionalism when interacting with customers and team members.
- Operates with integrity and extraordinary honesty.
- Committed to consistently delivering a 5-Star experience to every customer understanding that this will contribute to sales/customer growth and increase in profitability.
- Handles customer complaints/concerns with the commitment to do whatever it takes to make them smile and satisfied.
- Completes a self-Operations Assessment once every period on the first week of the period - assesses the store's execution, capitalizing on the strengths and ensuring prioritizing improvement where opportunities exist.
- Maintain a 4-Star Operational Assessment
- Builds staff/management team through internal respect, promoting from within and developing a productive, Training culture.
- Celebrates team success through consistent recognition and feeds the power of possible one pizza at a time.
- Identifies and properly aligns management's strengths/capabilities with tasks, goals and development. By putting aces in places.
- Develops management by routine assessment of individual performance, coaching fundamentals and clearly defining expectations and goals.
- Demonstrates leadership through involvement in operations and development.
- Earns the respect of the team members/management through a lead-by-example approach.
- Builds a strong rapport with the team members/management and an understanding that great customer service starts by creating a fun and positive work environment.
- Demonstrates a consistent and productive management style that is vocal, approachable, and receptive.
- Provides Team members of the team at all levels with equal amounts of praise and coaching opportunities. Coaching in private and praising in public.
- Appropriately and respectfully observe and coach the team to exceed standards.
- Utilizes good organizational skills, has an eye for detail, an ability to multi-task and has a "big picture" perspective. Selling the power of possibility.
- Handles intensity well with the ability to keep emotions in check and effectively makes quick decisions under pressure.
- Appropriately address, coach, and document any incidents with team members. Following company standards and processes and policies.
- Monitors, makes effective decisions, and communicates those to control the key costs of food and labor.
- Maintain all equipment, preventative maintenance
- Communicate all major maintenance and repair items immediately to supervisors & maintenance logs;
- routine maintenance check performed monthly.
- Utilize processes and systems provided to ensure operational excellence.
- Leads by example, coaches, and sets the expectations for all Key performance indicators.
- Appropriately and respectfully observe and coach management team and team members.
- Works effectively to work five shifts that include five rushes.
- Using staffing parameters to complete store schedules to ensure proper staffing for every shift, considering any special events/weather.
- Ensure/maintain proper staffing of exceptional team members according to store and volume and needs.
- Responsible for hiring all team members
- Training Team to reach next levels
- manages corrective process to ensure all dominos processes are followed
- Schedules completed and turned into your supervisor by EOD on Thursdays.
- Committed to following and holding team members accountable for safety and security procedures
- Committed to using TIPS Inc. approved training materials/systems to ensure a properly trained team member from day 1.
