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Fraud Analyst
4 months ago
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking a detail-oriented and analytical bilingual Device Fraud Analyst to join our dedicated team. In this role, you will play a crucial role in supporting the device fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. While strong Excel / Google Sheets skills are required, experience with SQL is a plus.
Key Responsibilities:
- Review and evaluate fraud prevention rules and algorithms to ensure they are effectively detecting and preventing device fraud
- Conduct investigations into suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions
- Analyze data using Excel / Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity
- Collaborate with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures as well as support them in customer fraud cases and escalations
- Assist in the development and implementation of fraud prevention strategies, policies, and procedures
- Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
- Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree in a relevant field such as business or criminal justice
- 2 years of experience in a similar role, preferably in fraud detection or investigation
- Strong proficiency in Excel for data analysis and reporting
- Experience with SQL is a plus but not required
- Excellent analytical and problem-solving skills, with a keen eye for detail
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Knowledge of fraud detection techniques and methodologies is desirable but not mandatory
- Relevant certifications (e.g., Certified Fraud Examiner) are a plus
- The ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders
- Fluently bilingual in English and Spanish
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan
