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Patient Service Rep

2 months ago

Freehold, United States SNI Companies Full time
Job Details

SNI Companies is working with a large radiology firm in Monmouth County, NJ who is seeking a Patient Services Representative
The ideal candidate will play a crucial role in ensuring efficient and accurate management of patients during their appointment
This role is 100% on site
Hours: Monday-Thursday 10:30am-7pm, Friday 9am-530pm, 1 Saturday rotation every 5-6 weeks 7:30am-12pm.

Responsibilities:
  • Greet patients and visitors in a professional and friendly manner
  • Assist patients in completing necessary forms and documents for medical records and services
  • Provide information about the healthcare facility, services offered, and answer inquiries from patients and their families
  • Retrieve and release medical records to authorized personnel and ensure proper authorization and documentation
  • Process requests for medical records in a timely and efficient manner, maintaining accurate tracking and documentation
  • Enter patient information into the electronic health record (EHR) system accurately and promptly
  • Verify and update demographic and insurance information, ensuring accuracy and completeness of records
  • Handle patient inquiries, concerns, and complaints in a professional and empathetic manner, resolving issues promptly and effectively
  • Coordinate with various departments to ensure smooth communication and collaboration related to patient care and records
  • Adhere to relevant healthcare laws, regulations, and compliance requirements regarding patient privacy, confidentiality, and medical records management

Qualifications:
  • High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus
  • Proven experience in a similar role, preferably within a healthcare setting
  • Knowledge of medical terminology, health information systems, and electronic health record (EHR) systems
  • Strong communication, interpersonal, and customer service skills
  • Attention to detail and ability to maintain confidentiality and handle sensitive information appropriately
  • Proficient in using computer systems and software for data entry, record management, and communication

Benefits:
  • Comprehensive benefits package, featuring health, dental & vision insurance
  • Company-paid life and long-term disability insurance
  • 401k profit sharing plan

Hours: Monday-Thursday 10:30am-7pm, Friday 9am-530pm, 1 Saturday rotation every 5-6 weeks 7:30am-12pm.

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