Retail Associate

4 months ago

San Diego, United States Sheraton San Diego Full time
Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you We are soon to be one of the largest and most renovated resorts in San Diego Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Job Description

As a retail associate you will engage with customers, exceed monthly sales targets, and master our point-of-sale system. Manage merchandise efficiently and maintain attractive displays. Follow opening and closing procedures, and ensure the store is ready for business. Provide exceptional service by greeting guests, assisting with inquiries, and closing sales. Foster teamwork and professionalism. Enjoy a dynamic work environment with countless opportunities.

The hourly rate for this position is $18.50.

Work hours

Full time, open availability required, including some holidays, nights and weekends.

Primary Responsibilities:

  • Through effective sales skills, achieve or exceed sales, ADS, UPT, SPH goals as outlined at the beginning of each month and updated throughout the month. Know your daily, weekly and monthly goals. Engage with each guest utilizing proper greeting, sales approach and assistance and farewell.
  • Complete an accurate technical knowledge of store point of sale system, cash handling skills and closing procedures and paperwork. Responsibility for accurate cash drops and banks on a daily basis.
  • Accurate handling of merchandise received, efficient preparation of garments, organizing and maintaining back stock and displaying of merchandise. Protect merchandise from damage and shrinkage.
  • Attend training classes as provided and attend store meetings as scheduled.
  • Follow specified opening and closing procedures in terms of preparing store for the business day. This includes merchandise presentation, cleanliness, music, lighting, cash drawer, cash wrap area organization and dressing rooms. Report any needed repairs or maintenance to supervisor.
  • Using 4- Keys Service: greet every guest upon entering store, engage in conversation with each guest, answer phones, and assist in taking special orders, ring in sales, add on sales and close sale. Create guests for life.
  • Create positive teamwork ethics. Always treat all coworkers and guests with respect and professionalism. Support and recommend other SSD outlets and stores with an enthusiastic approach.
  • Communicate any status or availability changes or requests off to Management team in a timely manner.


All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:human.resources@sheratonsandiegohotel.com.

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

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