Guest Service Assistant
1 month ago
Company Conformance Statements:
In the performance of their respective tasks and duties all employees are expected to conform to the following:
•Perform quality work within deadlines with or without direct supervision.
•Interact professionally with other employees, guests and suppliers.
•Work effectively, as a team contributor on all assignments.
•Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
•Follow all rules, policies and safety guidelines for tasks/job.
•Perform any additional tasks as required.
Position purpose: To provide excellent customer service to our guests.
Responsibilities/Duties/Functions/Tasks: (material responsibilities and essentials duties)
•Demonstrate friendly and helpful service to all guests consistently
•Greet and acknowledge every guest
•Demonstrate solid product knowledge, including locations of products
•Demonstrate solid knowledge of the company and other business location product options
•Maintain an awareness of all merchandise promotions and advertisements
•Suggest additional items to the guests
•Handle difficult/challenging situations with a high level of professionalism
•Complete housekeeping tasks, as needed
The responsibilities and duties are not limited to those mentioned above.
Qualifications: (minimum educational and experience qualifications, required proficiencies with specialized knowledge, required certifications, etc.)
•Able to follow verbal and written instructions, able to independently evaluate current conditions against standard and perform tasks necessary to bring areas to standard.
Special Position Requirements: (Any hazard, risk, security issue or related special conditions which apply to the position, i.e. chemicals used, equipment used, cash handling, etc.)
•Some exposure to cleaning products, (window cleaners, other chemicals as required)
Work Requirements: [Actual physical work required, i.e. standing at cash register, loading items onto shelves, sitting, working at a computer, etc - include approximate amount of time per day N (Never), O (Occasionally up to 3 hrs per day), F (Frequently, 3 - 6 hrs per day), C (Constantly, 6 - 8+ hrs per day), based on 8 hour shift.)]
Standing/walking (serving wine) - C
Lifting up to 10 lbs - O
Lifting over 10 lbs - O
Driving motorized vehicle (golf cart, forklift) - N
Repetitive pushing/pulling (wiping, mopping, sweeping) - O
Climbing, working from ladder or stepstool - N
Bending/stooping (stocking, merchandising, emptying trash, retrieving litter, etc) - O
Kneeling (merchandising, stocking, cleaning floors) - O
Reaching (stocking, merchandising, cleaning walls, windows, mirrors, etc) - O
Overhead work (stocking, merchandising, cleaning walls, windows, changing light bulbs, etc.) - O
(Tasks vary by day, not all tasks are performed every day)
Preferences: [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multilingual, college degree)]
Bilingual: English and Spanish
Able to read and write English
This job description is intended to outline the position in general terms, and cannot be considered comprehensive. The actual duties, requirements and working conditions of the position may change at any time, with or without notice.
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