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System Engineer
3 months ago
System Engineer (Network Operations Process Analyst) – Expert
Herndon , VA
Qualifications:
Candidates must be a U.S. Citizen
TS/SCI with Polygraph
Position Overview:
The Network Operations Process Analyst will support the Sponsor’s organization responsible for championing governance and quality. The organization is focused on improving efficiency and capabilities to build, deliver, and sustain IT Network solutions. The selected candidate will be responsible for cleaning up the organizations request fulfillment/ service delivery capability, to include moving functions to an automated state. This will consist of working with multiple stakeholders in various groups to define, develop, and institutionalize strategic processes across multi-fabric information environments.
Primary responsibilities:
Work with service owners and product managers to create Service Level Agreements (SLA) and Service Level Objectives (SLOs) to ensure operational compliance in both fulfillment and detect to correct.
Lead workforce engagement and collaboration efforts.
Provide technical writing and customer engagement support. Supports team by being the front in engagement for human quality assurance.
Look across various common IT services that do not currently share a common lexicon or process, however, are very common in nature, with the intent to bring more ‘turnkey’ solutions to bare.
Consolidate inputs from various partners and identify challenges, inconsistencies, and gaps.
Convey complex technical topics to individuals and groups with varying level of technical expertise.
Developing and presenting complex technical documents, procedures, reports, and briefings.
Identifying gaps in capabilities and strategic needs in relation to the strategic direction.
Identifying opportunities for strengthening, streamlining, and standardizing processes.
Required Qualifications:
Expert in process analytics for IT engineering, service delivery, and operations (event, incident, problem, and change) management.
Ability to transcend documenting processes but be able to lead process improvement and make critical proposals for more efficient means of fulfillment.
Proficient in technical writing and customer engagement support. Must be able to support team by being the front door in engagement for human quality assurance.
Ability to review customer feedback to identify pain points and propose solutions.
Deep understanding in IT Network systems and supporting network operations applications.
Demonstrated experience collaborating across enterprise organizations at all levels.
Strong corporate communication expertise with desired experience writing to both broad project level and executive audiences.
Ability to translate requirements into end-to-end designs that involve multiple interfaces.
Able to translate complex technical terminology, concepts, and issues in terms understandable to technical and non-technical management and resources staff.
BS 12-15, MS 10-13, PhD 8-10, or relevant experience.
A degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline.
Analytical and conceptual skills; ability to create original concepts/theories for various projects.
Active TS/SCI clearance with an FSP Polygraph required
If you believe you are a good fit for one of our posted job positions send your resume to:
TriSept Corporation is an affirmative action/equal opportunity employer and is strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to race, color, religious creed, age, marital status, national origin, ancestry, sex, sexual orientation, mental retardation, learning disability, present or past history of mental disorder, or physical disability including, but not limited to, blindness, unless it is shown that such disability prevents performance of the work involved.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and include negotiated service rates and out-of-network allowed amounts between health plans and health care providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.
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