Senior Director, Site Operations, NA

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

This position requires applicants to be located, or willing to relocate to the Ashburn, Virginia, Alpharetta, Georgia, or San Antonio, Texas region.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding our campus's uptime and the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This team does most of the actual work versus calling upon vendors. As a result, we provide superior, faster, and more cost-effective service.

Position Overview

The Senior Director, Site Operations leads the overall operations for a sub-region of data center campuses and will directly lead a team of managers/director-level positions. You will collaborate with Reliability Engineering, Security, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Our Critical Facilities Engineers are respected, well-trained, customer-focused and some of the best you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.

Essential Job Functions

• Own the MEP operations functions across all properties within the Sub-Region with the objectives of safely and efficiently operating machinery and building systems

• Lead a team of Managers and/or Directors to ensure 24x7 operations coverage

• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure within Sub-Region

• Hold employees accountable to meet established goals and objectives for the organization

• Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

• Ability to understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergencies

• Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs, and operation

Duties

• Lead all aspects of data center activities within the sub-region and represent the Operations organization in Executive meetings, KPIs, and customer meetings

• Run Sub-Region budget and expenses through review and approval of purchase orders, invoicing, preparation of the CAPEX/OPEX operational budget, business case development

• Ensure that all sites are performing preventive maintenance and work according to Vantage standards and manufacturer specifications

• Coordinate with vendors and suppliers in order to prepare and present estimates of cost of parts, equipment and supplies of installation and repairs

• Hold campus management and staff accountable to coordinating and leading all aspects of work performed by external suppliers during preventative maintenance, corrective maintenance and break/fix incidents.

• Drive a culture focused on safety and standards by ensuring personnel perform work documented within established and approved MOPs/SOPs that outline all safety precautions and requirements

• Establish partnerships with Construction and other Vantage teams to ensure that all major projects performed at the facility are properly planned, completed, documented, and closed out in accordance with Vantage standards and best practices for the data center industry

• Handle campus staffing activities to ensure alignment to budget, headcount staffing, training plans, and vendor certifications

• Evaluate the performance of systems and suggest cost-effective improvements to improve service and operating efficiency

• Ensure that all sites within the Sub-Region are properly documenting all assets, spare parts, and activities performed at the facility to ensure an end-to-end Asset Management Lifecycle and facility status reporting

• Working with your peers and the Vice President, Site Operations to align appropriate team performance goals and lead those to completion

• Evaluate and run performance evaluations for all employees in your organization, seek out guidance from others, and provide feedback and coaching to lead individuals and teams

• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan

• Handle contracted service work at the property, including understanding and developing the scope of service, bidding, awarding, and administering any contracts

• Ensure an outstanding customer service reputation for current & future Vantage customers

Job Requirements

• Bachelor's degree in engineering, business or related field, or equivalent work experience required

• 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred

• 10+ years of direct managerial experience and interpersonal skills, strongly preferred

• Consistent track record of excellent internal and external customer service

• Commercially astute

• Ability to communicate well in both oral and written reports

• Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.