Supervisor, Crockfords Luxury Services

3 weeks ago

Las Vegas, United States Resorts World Las Vegas Full time

Overview:

Our Culture:

At Resorts World Las Vegas, our culture is YOU. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.

Summary Statement:

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. Our property will be unique in every way, including the way we conduct business using the latest technology creating an experience where anything a guest could want is at their fingertips or a single phone call away. The Director of VIP Services will lead the VIP Services team in achieving their operational and financial goals.

Job Duties:

Primary Job Duties: Includes but is not limited to:

  • Supervises day to day operations for the Luxury Services department. Assists with short-term planning.
  • Assists with situations regarding high-profile casino and VIP guests.
  • Manage guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes.
  • Oversee Human Resources responsibilities for assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
  • Ensuring quality hiring, training, and succession planning processes that encompass the companys diversity commitment.
  • Maintain a complete knowledge of and comply with all procedures of VIP and Marketing Operations.
  • Attend to service in suites as needed to support guests and team members.
  • Responsible for monitoring suite inventory and rates.
  • Operate property systems and be able to execute tasks accordingly.
  • Assist with the arrival and departure of guests as needed which include facilitating check in/out, luggage assistance, room orientation, food service, and other special requests.
  • Knowledgeable about and welcomes technology to enhance the guest experience by organically integrating the guests use of technology into their journey and maintain a positive demeanor through the guest technology experience.
  • Manages and executes guest requests to ensure all matters are completed in a timely manner.
  • Execute staff engagement programs by monitoring team performance and contribution to overall department goal.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested


Qualifications:

Required Qualifications: Includes but is not limited to:

  • Excellent interpersonal skills to deal effectively with guests, management, team members and other outside contacts.
  • Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
  • Ability to utilize guest service satisfaction performance metrics from SALT Surveys, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
  • Ability to work varied shifts, including nights, weekends and holidays.
  • Forbes Travel Guide trained to perform elevated service.
  • Technical knowledge and experience with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS.
  • Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
  • Ability to provide hotel tours, suite tours, explanation of services and represent the brand as an ambassador.
  • Extensive knowledge of Hilton, Conrad and Crockfords room types and amenities.
  • Provide excellent service consistent with the Gentings core values and brand attributes.

Preferred:

  • Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
  • Experience managing a workforce of at least thirty (15) employees.
  • Previous experience working in a large, luxury resort setting.
  • Bilingual

Minimum Education and Experience:

  • Bachelors degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.
  • A minimum of two (2) years in a similar position, or three (3) years of holding progressive management positions within hotel operations of a large luxury resort with over 300 rooms.
  • 3,500 minimum total time in aircraft.

Preferred:

  • C Technical knowledge and experience with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS.
  • Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States
  • Position required licenses
  • Must be over 21 years of age

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

  • Everyone is an AmbassadorNo matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
  • Everyone works in SafetyIf you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
  • Everyone works in SecurityIf you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
  • Everyone works in EVSIf there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
  • Everyone works in Guest ExperienceIf a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

  • Attendant - Luxury services Lounge

    5 days ago

    Las Vegas, United States The Venetian Resort Las Vegas Full time

    Position Overview: The primary responsibility of the Attendant - Luxury Services Lounge is to provide exceptional guest service, set up and maintain food and beverage presentations, and other assistance to guests in the Luxury Services lounges. All duties are to be performed in accordance with departmental and The Venetian Casino Resort's policies,...

  • Luxury Retail Security Officer

    4 weeks ago

    Las Vegas, United States St. Moritz Security Services Full time

    Essential Functions and Responsibilities The following are the duties that are necessary to satisfy the minimum requirements of the position. Other duties may be assigned on an as-needed basis. Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI...

  • Butler Supervisor

    2 weeks ago

    Las Vegas, United States Wynn Resorts, Limited Full time

    The Villa Services Butler Supervisor is responsible for maintaining the daily operations in the Department and overseeing the staff of Butlers, Runners, and Coordinators to provide prompt, personalized service in the most efficient way. The Superviso Supervisor, Operations, Service, Retail, Hotel

  • Assistant Store Manager for Luxury Men's Retail Store

    1 week ago

    Las Vegas, United States MACEOO LLC Full time

    Do you love connecting with people? Do you enjoy fashion and the excitement of styling new outfits? Do you have a go-getter attitude with a drive to succeed? Are you tired of working in a corporate environment instead of a fun, exciting atmosphere? If so, we want you! We are seeking a Luxury Men's Clothing Store Assistant Manager to become an integral part...

  • Assistant Store Manager for Luxury Men's Retail Store

    4 weeks ago

    Las Vegas, United States Maceoo Full time

    Do you love connecting with people? Do you enjoy fashion and the excitement of styling new outfits? Do you have a go-getter attitude with a drive to succeed? Are you tired of working in a corporate environment instead of a fun, exciting atmosphere? If so, we want you!We are seeking a Luxury Men's Clothing Store Assistant Manager to become an integral part of...

  • Conference Services Manager

    5 days ago

    Las Vegas, United States Four Seasons Hotels & Resorts Full time

    On the iconic Las Vegas strip, luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas reflects the energy and excitement of one of the worlds most vibrant cities. The Conference Services Manager coordinates all requ Manager, Service, Client Relations, Catering Manager, Retail

  • LAS Technical Services Supervisor

    5 days ago

    Las Vegas, United States Arvato Bertelsmann Full time

    You will be responsible for oversight of the technical services team, reviewing and maintaining BOMS for rack builds and chassis configuration, rack and stack completion, software/hardware integration, special projects, and continuous process develop Technical, Supervisor, Client Service, Project Manager, Manufacturing, Technology

  • Room Service Server P/T

    2 weeks ago

    Las Vegas, United States Four Seasons Hotels & Resorts Full time

    On the iconic Las Vegas strip, luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas reflects the energy and excitement of one of the worlds most vibrant cities. The In-Room Dining Server is an essential member of Room Service, Server, Service, Retail, Hotel

  • Guest Services Supervisor II

    5 days ago

    Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industri Guest Services Supervisor, Guest Service, Supervisor, Service Manager, Diversity, Operations, Hotel

  • Stock Associate for Luxury Men's Fashion Brand

    2 weeks ago

    Las Vegas, United States Maceoo Full time

    Job DescriptionJob DescriptionDo you love connecting with people? Do you enjoy fashion and the excitement of styling new outfits? Do you have a go-getter attitude with a drive to succeed? Are you tired of working in a corporate environment instead of a fun, exciting atmosphere? If so, we want you!We are seeking a Stock Associate For Luxury Men's Fashion...

  • Guest Engagement Supervisor

    4 weeks ago

    Las Vegas, United States Trump Hotel Las Vegas Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:Provide supervision, direction and leadership in the Resort Services Department in accordance with the objectives, performance and quality standards supportive of the brand. The Guest Engagement Supervisor ensures the highest level of quality to all customers; ensures enforcement of policies and procedures;...

  • Supervisor Service

    3 days ago

    Las Vegas, United States Albertsons Full time

    Albertsons - JobID: 470911 [Department Manager] As a Service Supervisor at Albertsons, you'll: Assist with the direction and supervision of front-end operations; Monitor and direct customer traffic flow; Ensure coverage of checkout lanes, cleanliness and appearance; Handle and assist with accountability for cash flow requirements; Enforce safety, loss...

  • Supervisor, Beverage

    6 days ago

    Las Vegas, Nevada, United States Resorts World Las Vegas Full time

    Overview: Summary Statement:   The Beverage Supervisor is responsible for assisting the Manager in managing the daily operations of the Beverage department. This position will ensure that all Team Members provide the highest quality of service and exceed guest expectations. Job Duties: Primary Job Duties: – Includes but is not limited to:...

  • Supervisor, Beverage

    2 days ago

    Las Vegas, Nevada, United States Resorts World Las Vegas Full time

    Overview: Summary Statement:   The Beverage Supervisor is responsible for assisting the Manager in managing the daily operations of the Beverage department. This position will ensure that all Team Members provide the highest quality of service and exceed guest expectations. Job Duties: Primary Job Duties: – Includes but is not limited to:...

  • Luxury Men's Clothing Sales/Stylist Consultant in Las Vegas

    4 weeks ago

    Las Vegas, United States MACEOO LLC Full time

    Job Description Job Description Do you love connecting with people? Do you enjoy fashion and the excitement of styling new outfits? Do you have a go-getter attitude with a drive to succeed? Are you tired of working in a corporate environment instead of a fun, exciting atmosphere? If so, we want you! We are seeking a Luxury Men's Clothing Sales...

  • Slot Tech Service Supervisor

    5 days ago

    Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: In this supervisory role, you will be responsible for overseeing the Slot Service Technicians while coordinating with dispatch during their assigned shift with special...

  • Luxury Men's Clothing Sales/Stylist Consultant in Las Vegas

    4 weeks ago

    Las Vegas, United States MACEOO LLC Full time

    Job Description Job Description Do you love connecting with people? Do you enjoy fashion and the excitement of styling new outfits? Do you have a go-getter attitude with a drive to succeed? Are you tired of working in a corporate environment instead of a fun, exciting atmosphere? If so, we want you! We are seeking a Luxury Men's Clothing Sales...

  • Manager, Client and Home Warranty Services

    1 day ago

    Las Vegas, United States Blue Heron Full time

    Job Type Full-time Description At Blue Heron, we're on a mission to spark imagination and redefine what's possible in the world of luxury home design. Our team is driven by a relentless passion for creativity and innovation that knows no bounds. We're not just building homes; we're crafting unique, awe-inspiring experiences. If you're ready to join a dynamic...

  • Maintenance Supervisor

    5 days ago

    Las Vegas, United States Bridge Property Management LC Full time

    Completion of all maintenance service requests as assigned. Perform tasks associated with electrical, plumbing, carpentry, masonry and painting. Maintain, repair and replace HVAC systems. Repair and treat structures such as showers, sinks, appliances Maintenance Supervisor, Maintenance, Supervisor, Property Management

  • Dispatch Supervisor

    2 weeks ago

    Las Vegas, United States MV Transportation, Inc. Full time

    MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; Supervisor, Dispatch, Transportation, Customer Service, Dispatcher, Driver