Commercial Senior Casualty Adjuster

4 weeks ago

Harrisonburg, United States The Rockingham Group Full time

**Commercial Senior Casualty Adjuster**

**Harrisonburg, VA or Remote**

****Commercial Senior Casualty Adjuster****

***Begin a rewarding with a well-recognized property and casualty insurance company with an A (Excellent) AM Best rating achieved by our continued financial stability and our commitment to providing superior products and service.***

The Claims Department has an opening for a **Commercial Senior Casualty Adjuster**. The position is responsible for efficiently investigating, evaluating, and settling Contractors General Liability Claims and small to medium-sized Construction Defect Claims. Litigation experience is required. Active adjuster license in multiple jurisdictions and AIC or other professional designations are preferred.

This position is part of the Claims department and will effectively and efficiently investigate, evaluate, and settle Commercial Casualty Claims according to policy provisions in an equitable, fair manner while promoting a high level of customer service on assigned line(s) of business in support of the Claims business objectives.

**POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* As a representative of the company, maintain a consistently high level of customer service

* Comfortable working with all clients and business partners

* Review applicable coverage forms and endorsements, providing thorough analysis of coverage and any coverage and document the claim file accordingly.

* Conduct investigations, damage assessments, cause and origin determinations and claim evaluations

* Provide thorough reporting and documentation of all reserves and claim information on a timely basis to allow proper tracking, statistical analysis, and review by claims management

* Adjusts claims within delegated authority complying with all regulatory and reporting requirements including Fair Claims Practices Act and relevant laws.

* Make recommendations to management pertaining to coverage, settlement positions and file reserves based on well supported reports

* Negotiate with claimants, carriers, and attorneys to reach fair and equitable settlements within assigned authority

* Review lawsuits and provide recommendations for handling

* Monitor defense counsel adherence to litigation procedures, including prompt budget submissions

* Attend depositions, settlement conferences and trials when necessary

* Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control

* Participate in Claim Reviews with Large Accounts and/or Program Partners

* Performs other duties or special projects as required or as assigned by a supervisor

* Support the corporate culture and create a positive work environment

**KNOWLEDGE, SKILLS, AND ABILITIES:**

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

* Thorough knowledge of claims operations to include adjusting, LAE, customer experience, salvage, subrogation, and payment processes

* Displays a clear understanding of who the customer is, both internal and external

* Prompt, reliable, and friendly service

* Exhibits a sound understanding of department goals and objectives

* Understands the companys products, services, department function and overall organization

* Is well organized and uses time effectively with ability to balance competing priorities

* Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm

* Excellent technology skills; effectively utilizes and maximizes technology to optimum productivity advantage

* Ability to work independently yet be a complete team player

* Exhibits strong and effective verbal and written communication skills that are professional and diplomatic including ability to competently spell, write, compose, and proofread copy

* Understands MGA and GA partnerships

**QUALIFICATIONS:**

* Bachelors Degree

* Minimum 5 years commercial casualty adjusting experience

* Contractors general liability and claims knowledge required

* AIC, or other professional designations preferred

* Adjuster license in multiple jurisdictions required

**PHYSICAL DEMANDS:**

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

* Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.

* Position requires regularly traveling to agent offices, attending both internal and external meetings, attending conferences and other training events.

* Flexibility in daily work times and telecommuting is allowed; average 40-hour week; occasional evening, weekend work, or overnight travel may be required as job duties demand.

*Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.*

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