Dealer Services Specialist II

3 weeks ago

Grove City, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

What You'll Do

So, about those hats. There are a lot of them, but they're fun to wear, and you look great in them. Here's a peek at what you'll get to do when you suit up as a Manheim Dealer Service Specialist II:
  • You'll work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved
  • You'll develop and manage relationships with internal and external business partners, and you'll assist with auction operations from start to finish, right up to notifying customers of the latest news.
  • You'll assist with the coordination and execution of sale day activities.
  • You'll input vital vehicle info into the Application System /400 and database.
  • You'll establish, update, verify, and maintain vehicle and pricing files.
  • You'll team up with our title department to ensure that titles and other must-have documents are in hand for each vehicle before the auction.
  • You'll use your eagle eye for details to manage vehicle inventory reports, investigate errors, and verify sale eligibility.
  • You'll partner with departments to prepare and notify customers of the sale run process.
  • You'll follow up on sale vehicle prep and contact appropriate partners for missing info and issues to ensure smooth auction operations.
  • You'll serve as initial contact for buyers and sellers
  • You'll provide administrative/clerical support, and assist with special projects, admin support, and graphics requests.
  • Identify sold units and facilitate transactions through completion to include but not limited to the following:
    • Monitor notifications generated online (e.g., purchase confirmation).
    • Confirm availability and location of vehicle (and title) at the time of sale.
    • Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release).
    • Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.
    • Reviews vehicles in sales line-up, locates missing vehicles, and works with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check).
    • Coordinates with Recon shops to ensure that repairs are completed in a timely manner.
    • Works closely with vehicle check-in and lot operations to ensure all work is completed on dealer vehicles (i.e., recon, inspections, details, etc.).
    • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
    • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
    • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
    • Perform other duties as assigned by management
Who You Are / Qualifications

Minimum:

Position requires great communication and customer service skills. Ability to multi task in a high-performance, fast paced team environment with strong attention to details.
  • 4 years of experience in a related field (e.g. Customer Service Industry, Auction Experience, Working with Car Dealerships, Sales); or a High school diploma/GED with 3 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline Safe drivers needed; valid driver's license required.
  • Ability to work in a fast-paced environment, receptive to change and able to multitask.
  • Prior clerical or administrative experience required, including ability to work in multiple systems
  • Safe drivers needed; valid driver's license required
  • Proficient in Microsoft Office required.
  • Commitment to providing excellent customer service required.
  • Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.


Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  • Dealer Services Coordinator II

    6 days ago

    Grove City, United States Cox Enterprises Full time

    **Primary Location:** 3905 Jackson Pike , Grove City , OH , US **Dealer Services Coordinator II (Inside)** **Benefits** * Generous compensation plans * MyTime: Flexible time off policies * Free in-network womens healthcare * Cox U: Thousands of free online classes * Dollars for Ideas: Well pay for your continuing education * Adoption assistance * Home...

  • Tire Service Advisor

    4 weeks ago

    Elk Grove, United States Dealer Tire LLC Full time

    Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking...

  • Commercial Services Specialist II

    5 days ago

    Kansas City, Missouri, United States Cox Enterprises Full time

    CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileCommercial Services Specialist IIManagement LevelIndividual ContributorFlexible Work OptionNo remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $ $26.06/hour. The hourly base rate may vary within the anticipated range based on...

  • Commercial Services Specialist II

    4 weeks ago

    Kansas City, United States Cox Enterprises Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary...

  • Social Services Specialist I/II

    1 week ago

    Oklahoma City, United States Oklahoma Human Services Full time

    This position is located in Oklahoma City, Oklahoma. Social Services Specialist Annual Salary: Level I H20A: $36,.95 + Level II H20B: $39,.76 + Travel is extensive. Must possess a valid driver's license and maintain required car insurance. Minimum Qualifications: Social Services Specialist I A Bachelor's Degree OR  an equivalent...

  • Dealer Services

    2 weeks ago

    Mason City, United States Woodharbor Molding & Millworks LLC Full time

    Job DescriptionJob DescriptionDescription:JOB SUMMARY: Responsible for serving customers and dealers by answering product questions, assisting with orders, quoting and pricing, processing order changes, cancellations, credits / debits and any other function covered under Dealer Services EQUIPMENT/MATERIALS: Woodharbor Product CatalogsComputer / Software...

  • Social Services Specialist I/II

    1 week ago

    Oklahoma City, United States Oklahoma Human Services Full time

    Job DescriptionJob DescriptionThis position is located in Oklahoma City, Oklahoma.Social Services SpecialistAnnual Salary: Level I  H20A: $36,811.95 + Full State Employee BenefitsLevel II H20B: $39,571.76 + Full State Employee BenefitsTravel is extensive. Must possess a valid driver's license and maintain required car insurance.Minimum...

  • Broker Dealer Reporting Control Specialist

    2 weeks ago

    Jersey City, United States MDMS Recruiting LLC Full time

    Job DescriptionJob DescriptionBroker Dealer Reporting Control Specialist Missions• Perform all aspects of regulatory reporting level 2 control reviews:(identification of financial risk areas, walkthroughs, testing execution, communication and follow-up of improvement areas) on 15c3-1, 15c3-3, 17a-13, 17a-5, Finra 2231, customer statement, Finra 4210 etc....

  • Adult Protective Services Specialist Contractor II/III

    2 weeks ago

    Oklahoma City, United States Oklahoma Human Services Full time

    This is a telework based position, and can be located anywhere in the State of Oklahoma Adult Protective Services Specialist III (Contractor to Full Time GALT Position)Hourly Rate: Level II: $21.00 per hourLevel III: $22.05 per hour Travel: Occasional Must possess a valid driver's license and maintain required car insurance. Job Responsibilities The APSS...

  • Dealer Account Manager

    4 weeks ago

    West Valley City, United States Westlake Services Full time

    ** Dealer Account Manager** **Job Category****:** Sales **Requisition Number****:** DEALE005032 Showing 1 location **Job Details** **Description** **WESTLAKE FINANCIAL SERVICES** Westlake Financial Services is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people...

  • Family Services Specialist I/II

    2 weeks ago

    Oklahoma City, United States Oklahoma Human Services Full time

    Family Services Specialist I/IIThis is a full-time position in an office settingMonday through Friday 8:00 AM - 5:00 PM. This position is located in Oklahoma City, Oklahoma. Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's...

  • Family Services Specialist I/II

    2 weeks ago

    Oklahoma City, United States Oklahoma Human Services Full time

    Job DescriptionJob DescriptionFamily Services Specialist I/IIThis is a full-time position in an office settingMonday through Friday  8:00 AM - 5:00 PM.This position is located in Oklahoma City, Oklahoma.Annual Salary: Level I  H14A: $37,440.00 + Full State Employee BenefitsLevel II H14B: $40,248.00 + Full State Employee BenefitsTravel is occasional....

  • Commercial Services Specialist II

    4 weeks ago

    Kansas City, United States Cox Enterprises Full time

    Job Description This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. The Commercial Services Specialist II demonstrates effective prioritization skills,...

  • Dealer Relationship Specialist

    3 weeks ago

    West Valley City, United States Foursight Capital, LLC. Full time

    Job DescriptionJob DescriptionOh, Hi! We are Foursight! Our culture is built around people who act with integrity and passion while remaining humble and accountable to themselves and the team. If this sounds like you, we should meet!Looking to further your skills? We are a GROWING COMPANY and have won awards for Top Places to Work for seven years in a row,...

  • Dealer Relationship Specialist

    4 weeks ago

    West Valley City, United States Foursight Capital, LLC. Full time

    Job DescriptionJob DescriptionOh, Hi! We are Foursight! Our culture is built around people who act with integrity and passion while remaining humble and accountable to themselves and the team. If this sounds like you, we should meet!Looking to further your skills? We are a GROWING COMPANY and have won awards for Top Places to Work for seven years in a row,...

  • Dealer Relationship Specialist

    3 weeks ago

    West Valley City, United States Foursight Capital, LLC. Full time

    Job DescriptionJob DescriptionOh, Hi! We are Foursight! Our culture is built around people who act with integrity and passion while remaining humble and accountable to themselves and the team. If this sounds like you, we should meet!Looking to further your skills? We are a GROWING COMPANY and have won awards for Top Places to Work for seven years in a row,...

  • Dealer Relationship Specialist

    2 weeks ago

    West Valley City, United States Foursight Capital, LLC. Full time

    Job DescriptionJob DescriptionOh, Hi! We are Foursight! Our culture is built around people who act with integrity and passion while remaining humble and accountable to themselves and the team. If this sounds like you, we should meet!Looking to further your skills? We are a GROWING COMPANY and have won awards for Top Places to Work for seven years in a row,...

  • Client Solutions Specialist II

    2 weeks ago

    Oklahoma City, Oklahoma, United States Cox Enterprises Full time

    A Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned...

  • Commercial Dealer Manager

    1 week ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Job DescriptionJob DescriptionDescription:Position Overview:Vision Fitness, a leading provider of fitness equipment, seeks an experienced and strategic Commercial Dealer Manager to grow and expand our dealer network. The position will be responsible for increasing coverage, driving revenue and profitability in new markets. This role is pivotal for enhancing...

  • Commercial Dealer Manager

    1 week ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Job DescriptionJob DescriptionDescription:Position Overview:Vision Fitness, a leading provider of fitness equipment, seeks an experienced and strategic Commercial Dealer Manager to grow and expand our dealer network. The position will be responsible for increasing coverage, driving revenue and profitability in new markets. This role is pivotal for enhancing...