Waitstaff - Full-time

Summary of Responsibilities:

Waitstaff are responsible for the courteous delivery of meals to residents and maintaining a pleasant atmosphere in the various dining areas and event areas as needed. This includes accurately taking customer orders, entering orders into the point of sales system, and delivering meals to residents in a timely and efficient manner. In addition, Waitstaff clear and reset tables between customers and maintain proper sanitation in dining areas.

Essential Functions:

•Provides quality service to all residents.
•Resolves all issues promptly.
•Write and take residents' orders properly.
•Follows proper techniques for serving and clearing tables.
•Sets tables properly for the next food service, including special events.
•Follows all Highlands' rules and regulations.
•Lists and comprehends all information given out during pre-meal, knows all special menu options for the meal period.
•Ensure all opening and closing side work is accomplished following all sanitation procedures and guidelines.
•Knows the schedule and works the scheduled hours and days as assigned.
•Follows the time clock procedures by having one's personal ID card, and punching in and out at the correct times.
•Observes the attendance policy, avoids excessive absenteeism, and uses proper Paycom procedures for posting and switching shifts, in addition to getting manager approval.
•Reports deviations of schedule to supervisor in a timely manner.
•Keeps fellow staff members advised of changes in work orders or rules.
•Communicates openly and honestly with fellow staff members and supervisors.
•Keeps confidential information safe and not divulged to outside parties.
•Listens effectively to supervisors, residents, and staff.
•Participates in and completes all required in-services and monthly training.

Other Duties:

•Provide coverage in the Dining Health Services areas.

Position Type/Expected Hours of Work:

•This position may be full-time, part-time, or per diem in a healthcare facility that is open 24 hours a day, 365 days a year. Rotating shifts, as well as weekends, holidays, and work during inclement weather, will be required.

Education and Experience Requirements:

•High School Diploma or GED (required or being pursued by high school student)
•Prior experience working with senior population (preferred)
•Prior Waitstaff or kitchen experience preferred (preferred)

Certification and Licensure Requirements:

•SERV Safe Certification (Preferred)

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