Patient Service Representative

2 weeks ago

Palm Beach Gardens, United States RAYUS Radiology Full time

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together As a Patient Service Representative, you will provide optimal patient-centered services supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles. This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members. and staff. This position is full-time, Monday-Friday, 9:30am to 6:00pm.

Essential Duties and Responsibilities

Front Desk - Patient Service

  • Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
  • Timely registration of patient(s) arrival by validating accurate demographic information and
  • professional collection of out-of-pocket payments prior to services being rendered.
  • Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  • Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or
  • Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.
  • Provides Consent, Financial, and HIPAA compliance related documents, must be able to
  • thoroughly explained to the patient(s) if necessary.
  • Proficient utilization and application of EHR software, hardware, and
  • Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
  • Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as
  • it relates to appointment scheduling and admission/encounter.
  • Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
  • Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.
  • Managing outgoing and incoming faxes through both electronic and manual fax
  • Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
  • Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
  • Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient
  • patient flow.
  • Proper use of phone and written etiquette when handling
  • Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
  • Alignment of company mission and embodiment of core values of
  • Adherence and compliance to company policies, procedures, operational objectives, and
  • Maintain strict confidentiality of PHI in adherence and compliance to HIPAA
  • Other duties may be assigned as

Medical Records -- Patient Service

  • Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.
  • Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences
  • Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.
  • Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.
  • Work as a liaison between the healthcare providers and offices in a timely manner.
  • Proficient utilization and application of EHR software, hardware, and programs.
  • Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.
  • Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
  • Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.
  • Proper use of phone and written etiquette when handling correspondence.
  • Alignment of company mission and embodiment of core values of RAYUS.
  • Adherence and compliance to company policies, procedures, operational objectives, and goals.
  • Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
  • Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply.
Tech Support -- Patient Service
  • Monitors all modality schedules
  • Greets and escorts patients to changing room; briefly explains procedure
  • Prep/changing room turnaround performing proper sanitizing techniques.
  • Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table
  • Ensures that all patient areas are stocked and organized in a neat and tidy manner
  • Cleans and stocks patient prep room and patient restroom
  • Stocks linen and empties laundry at the end of the shift
  • Checks with technologists, center supervisor, or center manager for additional duties as needed

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