Client Service Representative, PET ER
4 weeks ago
Veterinary Medical Care is an essential business, and PET Emergency Treatment is fully operational We are looking for experienced Customer Service Representatives, who share our dedication to protecting our clients, staff, patients, and community.
At PET Emergency Treatment, in beautiful Anchorage, Alaska, we are dedicated to providing the highest quality 24-hour emergency service to our community. At PET, we encourage our staff to progress clinically and professionally through continual education and training while working directly with a team of exceptional Veterinarians and technical staff.
Compensation:
$16.00 - $19.00 per hour
Benefits offered:
- Paid time off, Health insurance, Dental insurance, Vision insurance, 401K, Flexible schedule, Healthcare spending or reimbursement accounts such as HSAs or FSAs, Retirement benefits or accounts, Education assistance or tuition reimbursement, Employee discounts, Workplace perks such as food/coffee and flexible work schedules, Relocation assistance.
- Waiting period may apply
- Only full-time employees eligible
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Manages large amounts of incoming calls
- Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follows communication procedures, guidelines and policies
- Goes the extra mile to engage customers
- Provides a warm and compassionate greeting to every customer over the phone and in person
- Listens with intent to understand and provide the best guidance for the customer in person and over the phone.
- Determines the triage level of each pet over the phone and in person
- Provides excellent communication between clients, staff and doctors
- Manages the client flow from check-in, to appointment, and check-out, ensuring an exceptional client experience.
- Is able to offer emotional support to grieving clients in a compassionate and discreet manner.
Customer Service Representative Qualifications / Skills:
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in Veterinary Medicine, preferred
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Answering customer questions
- Troubleshooting and solving problems
- Scheduling appointments
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a college diploma
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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