Member Services Representative

6 days ago

West Bend, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Weekend availability preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Service Representative

    2 days ago

    Bend, United States Mid Oregon Credit Union Full time

    POSITION: Full-time Member Service Representative. PRIMARY FUNCTION: Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes...

  • Member Service Representative

    5 days ago

    Bend, United States Mid Oregon Credit Union Full time

    Job DescriptionJob DescriptionPOSITION: Full-time Member Service Representative. PRIMARY FUNCTION: Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union...

  • Member Services Representative

    1 month ago

    West Columbia, United States Planet Fitness - Lev Management Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingEmployee discountsOpportunity for advancementWellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Characteristics that will make you...

  • Member Services Representative

    1 month ago

    West Columbia, United States Planet Fitness - Lev Management Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceFlexible scheduleOpportunity for advancementTraining & development The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and...

  • Member Services Representative

    4 weeks ago

    West Columbia, United States Planet Fitness - Lev Management Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceFlexible scheduleOpportunity for advancementTraining & development The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and...

  • Member Services Representative

    4 weeks ago

    West Columbia, United States Planet Fitness - Lev Management Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingEmployee discountsOpportunity for advancementWellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Characteristics that will make you...

  • Member Services Representative

    1 month ago

    West Columbia, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Opportunity for advancement Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfect match for our...

  • Member Services Representative

    4 weeks ago

    West Columbia, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Opportunity for advancement Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfect match for our...

  • Customer Service Representative

    6 days ago

    West Bend, United States NEB Corp. Full time

    Why NEBAT? Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding...

  • Customer Service Representative

    1 month ago

    West Bend, United States National Exchange Bank & Trust Full time

    Job DescriptionJob DescriptionWhy NEBAT?Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family...

  • Member Service Representative

    4 days ago

    West Babylon, United States FIBR Full time

    Our client, Crunch Fitness Management Enterprises, is hiring for a Member Service Representative for their West Babylon, NY location! Job Summary: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an...

  • Member Service Representative

    2 weeks ago

    West Salem, Wisconsin, United States 1st Community Credit Union Full time

    Join Our Team as a Member Service Representative at 1st Community Credit Union! Work in a team environment at a mid-sized credit union in Western Wisconsin. Assist members with financial needs such as deposits, withdrawals, and loan payments. Develop professional relationships and explain products and services. Receive training and support to excel in the...

  • On Site Service Representative

    1 month ago

    West Bend, United States Grainger Full time

    Job DescriptionJob DescriptionExcellent Full Time Opportunity!Onsite Service RepresentativePosition Details:The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory...

  • On Site Service Representative

    4 weeks ago

    West Bend, United States Grainger Full time

    Job DescriptionJob DescriptionExcellent Full Time Opportunity!Onsite Service RepresentativePosition Details:The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory...

  • Member Service Representative

    3 weeks ago

    West Salem, United States 1st Community Credit Union Full time

    Are you looking for a new career or an individual starting out in the workforce? 1st Community Credit Union (1st CCU) is a mid-sized credit union with three branches located in Western Wisconsin. We currently are recruiting a 30 hour a week Member Service Representative (MSR ) to work in our West Salem office. In this position you would be responsible for...

  • Member Service Representative

    2 weeks ago

    West Salem, United States 1st Community Credit Union Full time

    Are you looking for a new career or an individual starting out in the workforce? 1st Community Credit Union (1st CCU) is a mid-sized credit union with three branches located in Western Wisconsin. We currently are recruiting a 30 hour a week Member Service Representative (MSR ) to work in our West Salem office. In this position you would be responsible for...

  • Member Service Representative

    2 weeks ago

    West Salem, United States 1st Community Credit Union Full time

    Job DescriptionJob DescriptionAre you looking for a new career or an individual starting out in the workforce? 1st Community Credit Union (1st CCU) is a mid-sized credit union with three branches located in Western Wisconsin. We currently are recruiting a 30 hour a week Member Service Representative (MSR ) to work in our West Salem office. In this position...

  • Member Service Representative

    7 days ago

    West Chester, United States Planet Fitness Full time

    he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related...

  • Member Service Representative

    1 month ago

    West Dundee, United States Planet Fitness West Dundee Full time

    Job DescriptionJob DescriptionAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The...

  • Member Service Representative

    4 weeks ago

    West Dundee, United States Planet Fitness West Dundee Full time

    Job DescriptionJob DescriptionAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The...