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Field Application Engineer

4 months ago

Fremont, United States Aivres Full time

Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world’s leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.

We are looking for a Field Application Engineer to join our Fremont office, CA. This is a service-related position focused on customer technical support, installation service and break & fix service etc. to ensure service delivery can satisfy the customer expectations.

Primary Responsibilities Self-motivated, with the ability to proactively take initiative and work independently or within a team environment The ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interaction Coordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issues Experience managing multiple customer-accounts with standard data center knowledge/experience is a plus Provide technical support to customer and configure services Assist customer to understand all products and perform demo for various field applications Install and configure systems and perform troubleshoot on the process and resolve issues Analyze applications and recommend expert advice for customer Onsite support and ability to travel is required

Qualifications Master’s degree with 3 years or bachelor’s degree with 5 years’ experience in IT/Telecom industry at least (multi-national company working experience is preferred) 2+ years’ related experience with rich experience in server & internet industry Good at Project management, proficient in Excel Excellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and culture Innovative, customer oriented, team player and able to work under pressure

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