Current jobs related to Night Auditor- Fairfield Inn - Windsor Locks - Blue Sky Hospitality Solutions
-
Parttime Night Audit
3 months ago
Windsor, United States Blue Sky Hospitality Solutions Full timeThe Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Night Auditor duties and responsibilities The Night Auditor works at the front desk of a hotel during the night 11pm -7am, and they must...
-
Evening Audit Coordinator
5 days ago
Windsor, Connecticut, United States Blue Sky Hospitality Solutions Full timeWelcome to Blue Sky Hospitality Solutions. The Night Auditor plays a crucial role in ensuring our guests have a pleasant experience from check-in to check-out. This position involves overseeing the operations of the hotel during the night shift, typically from 11 PM to 7 AM.Key Responsibilities:Delivering exceptional customer service to all guestsEnforcing...
-
Banquet Manager
5 months ago
East Windsor, United States Mali Inc. Full timeJob DescriptionJob DescriptionDescription:The Holiday Inn of East Windsor is seeking a passionate people person to join our team as Banquet Manager. The Banquet Manager will effectively and proactively manage the banquet department for large social, corporate functions and catered events with enthusiasm and dedication to ensure a successful and effective...
-
Banquet Manager
2 days ago
East Windsor, United States Mali Inc. Full timeJob DescriptionJob DescriptionDescription:The Holiday Inn of East Windsor is seeking a passionate people person to join our team as Banquet Manager. The Banquet Manager will effectively and proactively manage the banquet department for large social, corporate functions and catered events with enthusiasm and dedication to ensure a successful and effective...
Night Auditor- Fairfield Inn
2 months ago
The Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
Night Auditor duties and responsibilities
The Night Auditor works at the front desk of a hotel during the night 11pm -7am, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:
Strong customer service skills
Knowledge of safety and security procedures
Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints.
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
Answering calls and queries related to potential booking.
Charge all guest and change over the PMS to next day.
Be reliable and arrive 10 minutes before shift to take over.
Must be able to handle all activities during their shift.
Handle cash and credit card transaction.
Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
#J-18808-Ljbffr