Software Support Specialist

3 weeks ago


Des Moines, United States GROWMARK Full time

** Software Support Specialist - AGRILAND FS Inc. - Winterset, IA** **Software Support Specialist** **Winterset, Iowa** *AGRILAND FS,* *a financially strong national cooperative* *dedicated to the development & success of employees* *is looking for a software trainer and administrator to install, upgrade and continuously train users on billing software and support new mobile hardware in delivery trucks.* **Responsibilities:** * Manages successful set up and implementation of proprietary software in all refined fuel and propane trucks * Becomes resident expert on proprietary software applications with the ability to troubleshoot * Provides ongoing training and assistance with existing users along with training new users * Ensures proper administration of proprietary software security setup * Tracks software performance and reliability to address areas of concern * Manages outside vendors to update or fix billing software issues * Acts as an internal help desk to minimize support costs * Provide support for modems, handhelds and printers in trucks **Requirements:** * Two

year degree in business, computer support, IT or equivalent work experience * Ability to travel as needed * Business software experience with an understanding of basic administrative and accounting functions * Excellent computer hardware and software business experience * Experience solving user problems and assisting others to learn about software * Strong leadership and self-starting behavior * Interpersonal skills to work with a variety of personalities and improve user performance * Experience learning IT or administrative support services expanding personal responsibilities that improve business performance **Position Offers:** * Compensation based on experience and results achieved * Excellent benefits including company funded pension plan, 401(k), health, vision and dental insurance * Stable employment with a growing company * Casual office attire * Ability to grow within the organization **Nearest Major Market:** Des Moines **Job Segment:**

Developer, Administrative Assistant, Technical Support, Help Desk, Information Technology, Technology, Administrative

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