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Cage Cashier
2 months ago
Position Title: Cage Cashier
Department: Cage
Employment Classification: Non-Exempt
Position Summary/General Description:
A Cage Cashier is responsible for performing monetary transactions for guests in an assigned window bank and maintaining an accurate draw balance while providing excellent customer service.
Expectations:
Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
Acts as a role model within and outside the casino.
Maintain a positive and respectful attitude toward customers and co-workers.
Consistently reports to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
Adhere to departmental procedures, safety rules and health regulations and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
Complete Multiple Transaction Log (MTL), Negotiable Instrument Log (NIL), Currency Transaction Report (CTR), and Suspicious Activity Report (SAR) accurately. Count all money straps and record date with initials/ID number on strap. Rotate currency, ensuring the straps with the oldest dates are used first.
Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests names and preferences; connect with them individually and professionally; smile; make eye contact, speak accurately, clearly, and verbally greet guests).
Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improve; be receptive to change and willing to embrace challenges with team-spirit).
Maintain experience with money handling, counting, and complex mathematical skills.
Cash all types of checks for customers (travelers, personal, cash advances) in accordance with the companys check cashing policies and procedures. Records all checks cashed in the specified computer system.
Redeem chips/tokens, ticket in ticket out (TITO), vouchers and foreign currency (Canadian only).
Secure and document all recordable transactions made with company assets.
Fill out and sign variance form if bank does not balance at end of shift, which must include possible reason for every variance.
Correctly operate any cage equipment (JetSort, JetScan, currency sorter/counter).
Process jackpots correctly.
Request supervisor assistance when needed.
Develop a thorough knowledge of services, room locations, amenities, surroundings, provide accurate directions and information for guest inquiries about promotions and special events.
Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
Perform additional duties and responsibilities as necessary or assigned.
Education & Experience
High School diploma or GED Certification preferred.
Three (3) months in cashiering or relevant work experience preferred.
Licensing & Certification:
None.
Computer Equipment, Software, Machinery:
Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
Experience operating counting equipment (money sorters/counters, 10-key calculator).
Essential Physical Requirements:
The job requires the ability to hear, stand, see and repetitively use hands 51-100% of the time.
The job requires the ability to turn/twist, push/pull 1-50+lbs., carry, lift, slide/transfer 1-25 lbs. 2550% of the time.
Essential Mental Demands:
The job requires the ability to organize, read, and perform math skills 51-100% of the time.
Supervisory Responsibilities:
None.
Work Environment (inside/outside):
The job is performed indoors with exposure to fumes (e.g., cigarette smoke) and occasional exposure to hot/cold temperatures, loud noises and confined areas.
Other Requirements:
Obtain and maintain a gaming license through the Pueblo of Lagunas Gaming Control Board.
Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
Must pass a pre-employment alcohol/drug screening and cashiers test.
