Hotel Supervisor/Front Desk Supervisor

1 month ago


Galena, United States Chestnut Mtn Ski Resort LLC Full time
Summary

Are you interested in delivering memorable experiences, enhancing people's lives and having fun doing it? This shared mission of Chestnut Mountain Resort creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Chestnut Mountain Resort strives to deliver Illinois most memorable outdoor adventures to locals and out-of-own visitors on a year-round basis. Chestnut Mountain Resort 365 days of fun includes 60 acres of lift-accessible terrain for Skiing and Snowboarding, Farside Terrain Park, Farside Downhill Mountain Bike Park, Cross Country Mountain Bike Trails, Alpine Slide, Soar Eagle Zipline, Mississippi River Cruises, Disc Golf, Mini Golf and Sunset Dinners.

Chestnut Mountain Resort is seeking qualified applicants for the position of Hotel Supervisor. The Hotel Supervisor is responsible for Front Office Operations, hotel safety/security, food and beverage issues and customer relations.

The Hotel Supervisor assists the Front Office Manager in all aspects of the department including, but not limited to, operations, planning, budgeting, staffing, and payroll in accordance with hotel policies and procedures. This person also provides leadership and support to all members of the Front Office, Food and Beverage, Retail, and Outdoor Activities. They will also hire, train, and assist parking and bellhop employees; as well as understand and edit online booking platforms. Schedule may be adjusted to account for staffing and increased volume during peak periods. Competitive salary based on experience. This is a year-round, full-time position with insurance benefits, 401k and potential advancement opportunities.

Qualifications/Skills:

5+ years of supervisory experience preferred

Excellent customer service and problem-solving skills

Computer skills, including use of Microsoft Office

Ability to communicate clearly in writing and verbally

Able to work in a fast-paced environment
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