Hotel Front Desk Clerk

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

We are looking for someone who is willing to train on both second and third shifts. 3pm-11pm as well as 11pm-7am. Flexible schedule and weekend availability is a must.

Responsibilities

•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Connect with the housekeeping department to ensure guest accommodations are ready
•Mitigate customer complaints as needed

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Comfortable taking telephone calls and mitigating stressful situations
•High school diploma, GED, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

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