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Customer Service Representative office Gloucester South West

4 months ago

Gloucester City, United States Consultsearch Full time

**Scope**

An exciting opportunity has arisen to work for a highly specialised dental manufacturing organisation. Operating in over 90 countries worldwide, they are looking for a Customer Service Representative to play a key role in the continual growth of the organisation.

**Responsibilities**

* Daily communications by telephone and email to ensure that customer orders are accepted and progressed to the point of delivery.

* Participate in regular customer meetings e.g. weekly updates and quarterly account reviews.

* Proactively communicate to customers regarding open order status and delivery schedules.

* Liaise with internal departments to ensure coordination of production and shipping to meet customer requirements, including assisting with customer complaints.

* Take ownership of customer expedite requests and ensure updates are provided in agreed timescales.

* Promptly resolve any issues in a speedy and professional manner in line with Company Service standards.

* Completing daily order tracking information and attend all required inter-departmental meetings.

* Create and distribute dispatch notifications and transit tracking for all customer deliveries.

* Generate invoices for customers in line with customer / business requirements.

* Must be confident, assertive and an empathetic communicator, and have effective interpersonal skills with the ability to build strong relationships with internal and external customers. A natural desire to help people.

* Essential experience of working with an international customer base.

* Ability to demonstrate knowledge of customer service charter principles, clearly focused on achieving results through outstanding customer service and effective team working.

* Preferable to have at least 2-4 years proven Customer Service/Customer Account experience within a manufacturing environment (preferably make-to-order, FMCG/Pharma).

* An understanding of export paperwork requirements is desirable.

**About You**

If you are interested in the above role then please apply or get in touch to discuss further. Managed by