Airport Network Administrator

General Description and Classification Standards 

We are seeking a skilled and proactive Network Administrator to join our Network Operations Center (NOC) team. In this role, you will be responsible for monitoring, managing, and maintaining the organization’s network infrastructure, ensuring optimal performance, security, and reliability. You will work closely with other IT professionals to troubleshoot and resolve network issues, manage network devices, and provide support for network-related incidents and projects.  You must be a driven, customer-focused individual, who is responsive, and demonstrates a positive, \'can-do\' attitude. You must be willing to adapt to new industry standards, policies, and procedures.

Supervision Received 

Works under general supervision and may work independently with responsibility for an assigned task, function, or platform.

Essential Duties & Responsibilities 

• Network Monitoring and Management:

Monitor network performance and availability using NOC tools and platforms. Perform daily checklist of video, network, and server systems. Identify, troubleshoot, and escalate any performance or connectivity issues in a timely manner.

• Incident Management:

Respond to network alerts, outages, and incidents by performing root cause analysis, troubleshooting, and implementing resolution within defined SLAs. Escalate issues to senior engineers or vendors when necessary.

• Network Security:

Ensure the integrity and security of network infrastructure by monitoring vulnerabilities, applying security patches, managing firewalls, VPNs, and access control systems.

• Configuration and Maintenance:

Perform configuration, upgrades, and maintenance of network devices such as switches, routers, firewalls, and load balancers. Ensure network documentation is accurate and up to date.

• Backup and Recovery:

Implement and monitor backup and recovery procedures for network configurations. Test recovery processes regularly to ensure business continuity.

• Performance Optimization:

Analyze network performance metrics and recommend improvements to enhance speed, capacity, and reliability of network services.

• Vendor and Third-Party Coordination:

Work with external service providers and vendors to resolve issues and ensure network services meet required standards. Support and administer third-party applications

• Support and Troubleshooting:

Provide technical support for network-related incidents and service requests. Assist in the identification and implementation of network improvements and optimization. Resolve problems reported by end users

• Documentation:

Maintain up-to-date documentation on network configurations, procedures, and incident responses. Ensure all network changes are well documented.

• Standardization:

Research and recommend alternative ways to standardize system administration

• E-911:

Familiar with E-911 Operations and the supported systems (CAD/NICE/WESTNET)

Support

• Respond, resolve or ensure issues are resolved when tickets are assigned by the Service Desk

• Write technical and end-user documentation for assigned projects

• Provide all necessary system, maintenance and disaster recovery plan documents.

• Perform system installation support and ensure all necessary system security requirements.

• Responsible for research and problem resolution and must coordinate activities with IT support staff as required and document findings.

• Maintain software licenses and maintenance support from software vendors

• Follow division team Standard Operating Procedure and policies, software standards, software development lifecycle and change management

• Work collaboratively with others to achieve team and organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals

• Deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency and effectiveness; demonstrate a positive, “can-do” attitude; respond constructively to new information, changing conditions, and unexpected obstacles

• Support and help the Strategic Objectives and Wildly Important Goals (WIGS) of the Division and Department of Aviation

• Prepare management reports related to system audits, availability and performance as needed.

• Submit appropriate change order documentation for network moves, additions, and upgrades.

• Perform other related duties incidental to the work described herein

 Work Environment

• 24/7 availability for rotating on-call shifts, as network incidents may occur at any time.

• Team-oriented work with cross-functional collaboration across IT, security, and other departments.

 Decision Making 

• Selects from multiple procedures and methods to accomplish tasks. Follows standardized procedures and written instructions to accomplish assigned tasks.

 Leadership Provided

• Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs.

• May give presentations to upper management on upgrades, network improvements, and findings.

Knowledge, Skills & Abilities 

• Knowledge of concepts, processes, and tools utilized in the operation of a Network Operations Center.

• Knowledgeable of firewalls, VPN’s, Cisco Networking devices, troubleshooting network issues, problem resolution, and creation of Root Cause Analysis (RCA)

• Strong knowledge of Microsoft Office.

• Strong problem-solving skills, oral and written communication skills, people and customer service skills

• Ability to apply experience and professional knowledge to carry out assignments in professional area.  

 Non-Technical Skills

• Manage multiple projects and/or tasks concurrently. 

• Use own judgment/initiative to undertake activities with minimal supervision. 

• Strong oral and written communications skills

• Can work alone or within a team environment. 

• Provide excellent customer service to department divisions and staff members serving as AVS Rep proving a liaison between assigned business units. 

• Required to work extra hours, as needed, and to be on-call for scheduled after-hour emergencies and respond to after-hours emergencies as needed.