Help Desk Specialist
2 weeks ago
This is a contract position expected to last 3-6 months. The position is ONSITE and there is no remote work.
POSITION OVERVIEW:
Provides support to end users for computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and on-line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May perform password resets for users and will generally coordinate with other teams or departments to resolve user problems. Initially works under the close direction of senior personnel but expected to possess a working understanding of general aspects of the job. Should advance by gaining full proficiency in a specific area of discipline.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide onsite and remote helpdesk support and resolve problems to the end users satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk ticket system.
- Supports as needed the implementation and rollout of legacy systems that are being displaced by new enterprise-wide solution.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Manage PC setup, phone setup, user setup for new and existing employees using instructions involving hardware, images, and software.
- Perform timely workstation hardware and software upgrades as required.
SKILL BASED REQUIREMENTS:
- Passionate about technology; motivated and driven to find ways to improve solutions, systems, and processes.
- Advanced knowledge of Windows, Microsoft Office, and other desktop tools. . Active Directory and PC architecture is a plus.
- Knowledge of data Integrity concepts especially relating to data backup, recovery, and disaster recovery.
- Associates Degree in Computer Science or Similar preferred, or any combination of equivalent education and work experience will be considered.
- 1-2 years of experience in a Help Desk role with associate degree
- 0-2 years of progressive experience in a Help Desk role with bachelors degree
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