Platform Area Technology Leader

1 month ago


Doral, United States ALLTECH CONSULTING SVC INC Full time

Platform Area Technology Leader (PATL) for Conversational Platforms

Looking for someone:

– who can lead people and projects with multiple resources

– very well spoken and excellent communicator

– with experience with running Conversational Platforms/Systems from both a Program and a Development perspective using confluence, jira, and other standard toolsets

– who has owned design authority and either directly did, or managed the implementation of LivePerson, Sprinklr, Virtual Agents & Chatbots, and Event Driven API/Webhook Workflows

– with advanced level experience using GCP & AWS in general, EKS, Lambdas, Session Management, Postman, programmed in Python, JavaScript, and understand WebDev

– with exposure on all sync/async conversational channels such as Email, SMS, RCS, ABC, X (Twitter), YouTube, GBM (Google), WeChat, WhatsAppp, Social, Web, AppChat

– with leadership or architecture roles in Enterprise IT

– understand KPIs and business drivers within Customer Care / Contact Centers

– who understands SLDC, Agile, SAF, and product delivery life cycles

– who can oversee successful requirement, discovery, and fact-finding workshops/events

– who has a good understanding of session management, interop testing, and databases/datastores

– who can work with both product owners, developers, and business leaders

– with experience developing exec readouts & dashboards

– with more than basic understanding of AI/ML & Gen AI

– with more than basic understanding of BotPress, CCAI, Lex, and Cisco Webex IMI

Platform Technology Lead (PTL) for Conversational Platforms:

– who can perform multiple activities with multiple contractors

– with experience implementing using confluence, jira, and other standard toolsets

– who has designed or managed the implementation of LivePerson, Sprinklr, Virtual Agents & Chatbots, and Event Driven API/Webhook Workflows

– with experience using GCP & AWS in general, EKS, Lambdas, Session Management, Postman, programmed in Python, JavaScript, and understand WebDev

– with exposure on all sync/async conversational channels such as Email, SMS, RCS, ABC, X (Twitter), YouTube, GBM (Google), WeChat, WhatsAppp, Social, Web, AppChat

– with architecture experience in an Enterprise IT

– understand KPIs and business drivers within Customer Care / Contact Centers

– who understands SLDC, Agile, SAF, and product delivery life cycles

– who can run requirement gathering, discovery, and map business requirements to technical needs

– who has a good understanding of session management, interop testing, and databases/datastores

– who can work with both product owners, developers, and business leaders

– with experience developing supporting innovation and brainstorming ideation

– with advanced understanding of AI/ML & Gen AI

– with documented experience with CCAI or Lex and Cisco Webex IMI

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