Patient Service Center Supervisor

6 months ago

Loganville, United States North American Dental Group Full time

Overview:

Patient Service Center Supervisor

Onsite

Loganville, GA PSC

4353 Atlanta Highway Loganville, Georgia 30052

Summary

Responsible for leading and training a team of Patient Care Representatives in the delivery of outstanding service to our patients, including the scheduling of appointments and answering of questions. Provide training, coaching and development to team members. Assist in the development and execution of call center strategies to improve patient satisfaction and operational excellence in direct support of field offices. Complete quality reviews of representative monthly performance and annual performance appraisals.

Essential Duties
  • Actively support the companys culture and business mission by always putting the organizations people and its customers first.
  • Responsible for direct supervision and leadership of a team of Patient Service Representatives, including coaching, counseling, and corrective actions.
  • Maintain and improve call center operations by monitoring real time departmental performance.
  • Complete and analyze call center operational performance reports.
  • Improve quality assurance through call monitoring and coaching and preparing and administering individual. development plans for each team member.
  • Create and facilitate new hire and ongoing training for representatives.
  • Respond to new and existing patient inquires quickly, professionally, and accurately.
  • Improve employee engagement and proactively identify opportunities to enhance the employee experience.
  • Take ownership of any unresolved patient questions/concerns and work towards solutions with field offices in a timely manner.
  • Complete annual performance appraisals for each representative.
  • Assist with incoming calls during high volume periods.
  • Assisting in the recruiting process.
  • Participate in terminations and discipline/correction documentation.

Experience/Requirements

  • Minimum two (2) years of supervisory or training experience
  • Experience with dental or medical scheduling preferred
  • Experience in a high volume, fast paced call center experience a plus
  • Flexibility in work schedule
  • Minimum two (2) years experience effectively leading change and implementing process improvement
  • Experience with M/S office products including Word, Excel, Outlook

Skills, Knowledge and Abilities (SKAs)

  • Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Interpersonal Skillsthe individual maintains confidentiality, remains open to others ideas and exhibits willingness to try new things.
  • Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Written Communicationthe individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Quality controlthe individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptabilitythe individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays or unexpected events.
  • Dependabilitythe individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  • Safety and securitythe individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
  • Considerable knowledge of principles and practices of personnel administration.
  • Presentation skills

Education/Training

  • High school diploma or GED. College degree preferred

Physical/Environmental

  • Sitting for long periods of time, completing tasks using a computer and other office equipment.
  • Position requires frequent talking, hearing, and vision with moderate standing, walking and reaching
  • May require lifting up to 10 lbs
  • Job position responsibilities are generally performed in a business office environment with computers, printers and phones
  • Availability to travel if needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

  • Health, Dental and Vision Insurance (Full-time employees)
  • Healthcare Spending Account
  • Paid Time Off
  • 401k
  • Voluntary Life & Disability Insurance
  • Referral Program
  • Employee Discount Program

  • Patient Service Supervisor Position

    3 weeks ago

    Loganville, Pennsylvania, United States North American Dental Group Full time

    We are seeking an experienced Patient Service Supervisor to join our North American Dental Group team. As a key member of our patient service team, you will be responsible for leading a team of Patient Service Representatives and ensuring that our patients receive exceptional service.Responsibilities:Lead a team of Patient Service Representatives, providing...

  • Patient Services Representative

    4 months ago

    Loganville, United States Georgia Dermatology Partners Full time

    Job Summary:We are seeking a dedicated and professional Patient Services Representative to join our dynamic dermatology team. The ideal candidate will play a crucial role in supporting both our dermatologists and patients, ensuring that every patient experience is positive and efficient. Our practice is known for its warm and welcoming environment, where...

  • Patient Service Rep I

    6 months ago

    Loganville, United States North American Dental Group Full time

    Overview: Patient Service Representative Join Us in Transforming the Dental Experience Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do...

  • Atlanta Rehabilitation

    4 weeks ago

    loganville, United States Atlanta Rehabilitation & Performance Center Full time

    JOIN OUR TEAM:Join Atlanta Rehabilitation & Performance Center: Exciting Physical Therapist Opportunity!Position: Staff Physical TherapistSetting: Outpatient private practiceSpecialty: Orthopedics, Sports medicineLocation: Loganville, GACoverage: Full-timeCompany Story:Delivering Clinical Excellence for Over 25 YearsAtlanta Rehabilitation & Performance...

  • Call Center Operations Manager

    3 weeks ago

    Loganville, Pennsylvania, United States North American Dental Group Full time

    North American Dental Group is looking for an experienced Call Center Operations Manager to oversee the day-to-day operations of our patient service team. The successful candidate will have a strong background in call center management and be able to analyze data to drive process improvements.Key Responsibilities:Manage a team of Patient Service...

  • Dental Call Center Team Lead

    3 weeks ago

    Loganville, Pennsylvania, United States North American Dental Group Full time

    North American Dental Group seeks a skilled Dental Call Center Team Lead to oversee the daily operations of our patient service team. The ideal candidate will have experience in leading high-volume call centers and have a proven track record of improving patient satisfaction and operational efficiency.Key Responsibilities:Supervise and lead a team of Patient...

  • Licensed Practical Nurse

    1 week ago

    Loganville, Pennsylvania, United States GEORGIA SURGICARE, LLC Full time

    GEORGIA SURGICARE, LLC is a leading provider of surgical care solutions in the Southeastern United States. We're seeking a highly skilled Licensed Practical Nurse to join our team in Buckhead, GA, to provide superior IV skills in our ambulatory surgery center.This role requires a nurse with previous experience in PreOp and PACU roles, as well as LPN...

  • Outpatient Registered Nurse

    6 months ago

    Loganville, United States FRESENIUS MEDICAL CENTER Full time

    PURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, intervention and evaluation for an assigned group of patients. This may...

  • Residential Site Supervisor

    6 months ago

    Loganville, United States GeorgiaGov Full time

    Supervises, guides, and/or instructs the work assignments of subordinate staff. Assists with daily living activities at the person's home, in a daytime non-residential facility or a residential facility. Observes and monitors client's behavior and charts observations and incidents. Provides training of basic personal and social skills, simple academics, or...

  • Board Certified Behavior Analyst

    4 weeks ago

    Loganville, United States Atlanta Autism Center Full time

    At Atlanta Autism Center we provide center-based, early diagnostic and therapy services for children with autism spectrum disorder 6 years old and younger. We are privately owned and our interdisciplinary team of highly-trained, professionals is skilled in a variety of therapies, including ABA, speech, feeding, and occupational therapy.We believe that...

  • Board Certified Behavior Analyst

    4 weeks ago

    Loganville, United States Atlanta Autism Center Full time $100,000 - $124,000

    At Atlanta Autism Center we provide center-based, early diagnostic and therapy services for children with autism spectrum disorder 6 years old and younger. We are privately owned and our interdisciplinary team of highly-trained, professionals is skilled in a variety of therapies, including ABA, speech, feeding, and occupational therapy.Are you the right...

  • Physical Therapist

    4 weeks ago

    Loganville, United States Atlanta Rehabilitation & Performance Center Full time

    JOIN OUR TEAM:Join Atlanta Rehabilitation & Performance Center: Exciting Physical Therapist Opportunity!Position: Staff Physical TherapistSetting: Outpatient private practiceSpecialty: Orthopedics, Sports medicineLocation: Loganville, GACoverage: Full-timeCompany Story:Delivering Clinical Excellence for Over 25 YearsAtlanta Rehabilitation & Performance...

  • Physical Therapist

    2 months ago

    Loganville, United States Atlanta Rehabilitation & Performance Center Full time

    JOIN OUR TEAM:Join Atlanta Rehabilitation & Performance Center: Exciting Physical Therapist Opportunity!Position: Staff Physical TherapistSetting: Outpatient private practiceSpecialty: Orthopedics, Sports medicineLocation: Loganville, GACoverage: Full-timeCompany Story:Delivering Clinical Excellence for Over 25 YearsAtlanta Rehabilitation & Performance...

  • Physical Therapist

    1 month ago

    Loganville, United States Atlanta Rehabilitation & Performance Center Full time

    JOIN OUR TEAM:Join Atlanta Rehabilitation & Performance Center: Exciting Physical Therapist Opportunity!Position: Staff Physical TherapistSetting: Outpatient private practiceSpecialty: Orthopedics, Sports medicineLocation: Loganville, GACoverage: Full-timeCompany Story:Delivering Clinical Excellence for Over 25 YearsAtlanta Rehabilitation & Performance...

  • Physical Therapist

    2 months ago

    Loganville, United States Atlanta Rehabilitation & Performance Center Full time

    JOIN OUR TEAM:Join Atlanta Rehabilitation & Performance Center: Exciting Physical Therapist Opportunity!Position: Staff Physical TherapistSetting: Outpatient private practiceSpecialty: Orthopedics, Sports medicineLocation: Loganville, GACoverage: Full-timeCompany Story:Delivering Clinical Excellence for Over 25 YearsAtlanta Rehabilitation & Performance...

  • Licensed Physical Therapist Assistant

    4 months ago

    Loganville, United States Atlanta Rehabilitation & Performance Center Full time

    JOIN OUR TEAM: Join Atlanta Rehabilitation & Performance Center: Exciting Licensed Physical Therapist Assistant Opportunity! Position: Licensed Physical Therapist Assistant Setting: Outpatient Private Practice Specialty: Orthopedics, sport Location: Loganville, GA Coverage: Full-time and/or Part-time options are available Requirements for this position...

  • Front Desk Receptionist

    3 weeks ago

    Loganville, Pennsylvania, United States GEORGIA SURGICARE, LLC Full time

    Job DescriptionWe are seeking a highly skilled Front Desk Receptionist - Patient Ambassador to join our team at GEORGIA SURGICARE, LLC.Key responsibilities include answering multi-line phones, directing callers to the appropriate party, or handling their needs individually.Greet patients upon arrival, sign them in, and obtain necessary data such as insurance...

  • Registered Behavior Technician

    2 weeks ago

    Loganville, United States Atlanta Autism Center Full time

    Job Type Full-timeDescriptionAbout UsJoin the team at Atlanta Autism Center! We're hiring full-time Registered Behavior Technicians (RBTs) at our Loganville location.As an RBT, you will:Provide ABA therapy in 1:1 or small group settingsImplement skill acquisition programs and individualized treatment plans with precisionExecute behavior reduction plans,...

  • Registered Behavior Technician

    1 month ago

    Loganville, United States Atlanta Autism Center Full time

    Job Type Full-timeDescriptionAbout UsJoin the team at Atlanta Autism Center! We're hiring full-time Registered Behavior Technicians (RBTs) at our Loganville location.As an RBT, you will:Provide ABA therapy in 1:1 or small group settingsImplement skill acquisition programs and individualized treatment plans with precisionExecute behavior reduction plans,...

  • Registered Behavior Technician

    7 days ago

    Loganville, United States Atlanta Autism Center Full time

    Job Type Full-timeDescriptionJoin the team at Atlanta Autism Center! We're hiring full-time Registered Behavior Technicians (RBTs) at our Loganville location.As an RBT, you will:Provide ABA therapy in 1:1 or small group settingsImplement skill acquisition programs and individualized treatment plans with precisionExecute behavior reduction plans, behavior...