Call Center Member Service Representative

Overview:

A successful candidate provides accurate, professional service to members with emphasis toward solution oriented assistance. Assists members by telephone; provides credit union information. Assists members with account research; may promote prime share, share draft, and other accounts and refers member to the appropriate branches to open; completes necessary file maintenance; assists members with payroll and account changes. Maintains an accurate knowledge of and complies with security procedures and internal controls. Performs other duties as may be assigned.

• Professionally and proactively helps members in achieving their financial objectives with guidance and advice.
• Helps members anticipate potential problems, offering suggestions and possible solutions.
• Being oriented towards recognizing members needs. This ability will be developed in associates over time as they continue to learn more about Palmetto Citizens and financial services.
• Works with members and fellow associates in branches and departments to resolve potential problems to create a positive member solution.
• Understands members' needs and professionally promotes appropriate credit union products and services.
• Promotes new prime share, additional savings, share draft, and other accounts and refers members to the appropriate branch to open the accounts.
• Has strong Palmetto Citizens product knowledge. This ability develops over time as associates learn and apply their knowledge when working with members.
• Enhances member service usage of Palmetto Citizens products.
• Always delivers assistance in a safe and secure manner. Knowing the member and the depth of their relationship.
• Always professional and pleasant in handling member transactions. Receives transfers by phone, or by mail; transacts check withdrawals; provides cashiers checks, and any other service within their authority.
• Completes all necessary file maintenance documents, and orders checks for members, as appropriate.

• Previous customer service experience required.
• Bilingual candidates a plus.

Palmetto Citizens is an Affirmative Action and Equal Opportunity Employer. Minority/Female/Disabled/Veteran