CAO Business Controls Manager
1 month ago
CAO Business Controls Manager - Enterprise Services page is loaded
CAO Business Controls Manager - Enterprise Services
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locations
Charlotte
Pennington
Chandler
New York
Dallas
time type
Full time
posted on
Posted 6 Days Ago
job requisition id
24016662
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
The Business Controls Manager partners with Operational Risk and Compliance, as well as the Chief Administrative Office (CAO) business controls team, to perform oversight of risks, controls and adherence to policy, standards, and regulatory requirements for Enterprise Services. Enterprise Services include Global Screening, Food Services, Business Services, Postal Services & Logistics, and Sport and Event Ticket Management teams.
The Business Control Manager supports activities including the ongoing support for Enterprise Services’ Single Process Inventory (SPI); Enterprise data management requirements; Business Continuity support; Audit and Assessment support; Risk program deliverables (e.g. Rick Control Self Assessment, Operational losses); Quality Assurance program; and ad-hoc Enterprise and Chief Administrative Office deliverables.
Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Oversee the Front Line Unit’s process inventory, including ensuring that the inventory meets the requirements of the Single Process Inventory program, conducting quality reviews of content, and facilitating governance forums
Partner with the Enterprise Services process owners to ensure all SPI deliverables are met
Support Enterprise Services deliverables and adherence for the Enterprise Data Management program
Serve as central point of contact for interactions with Global Compliance Operational Risk, Legal, Audit and other control partners
Monitor, track, and support FLU adherence to Quality Assurance Program Standards
Manage FLU level risk reporting, including maintenance of Risk ID Inventory, Risk Control Self Assessment, and Operational losses
Represent Enterprise Services in CAO-level governance routines
Serve as central point of contact for Enterprise and CAO ad-hoc requests
Skills:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
Required Qualifications:
Attention to detail and strong organizational and time management skills
Ability to anticipate risks and identify risk mitigants
Ability to stand up routines that may not currently exist
Ability to design, develop and enhance senior leader/executive reporting
Strong investigative, research and analytical skills.
Strong sense of accountability and diligence
Strong written and verbal communication skills
Ability to work collaboratively and connect across groups
Must be able to work independently, set goals, prioritize focus
Ability to perform quality assurance against processes and controls
Desired Qualifications:
Bachelor’s Degree
5+ years operational risk/issue management, business controls, or related experience
Knowledge of the Compliance and Operational Risk Framework and Requirements
Knowledge of the Single Process Inventory and POP processes
Familiarity with Enterprise data environment and requirements
Risk management and/or Compliance experience
Ability to influence, drive change, and resolve conflicts
Shift:
1st shift (United States of America)
Hours Per Week:
40
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