Courtesy Clerk

divh2Courtesy Clerk/h2pAt Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other./ppJob Title: Courtesy Clerk/ppDepartment: Grocery/ppFLSA: Non-Exempt/ppGeneral Function: Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation./ppCore Competencies: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism/ppReporting Relations: Accountable and reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers/ppPositions that report to you: None/ppPrimary Duties and Responsibilities:/pulliProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store./liliMiles and greets customers in a friendly manner, whether the encounter takes place in the employees designated department or elsewhere in the store./liliMakes an effort to learn customers names and to address them by name whenever possible./liliAssists customers by: (examples include) escorting them to the products theyre looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience./liliAnswers the telephone promptly and provides friendly, helpful service to customers who call./liliWorks with co-workers as a team to ensure customer satisfaction and a pleasant work environment./liliPackages purchases./liliCleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs./liliAssists customer in transporting purchases to their mode of transportation./liliHelps train new courtesy clerks./liliChecks prices on products./liliPulls product forward on shelf./liliBrings carts in from parking lot and cart corral./liliCleans can redemption area and empties the recycle bins, where applicable./liliStocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room./liliMaintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc./liliMaintains strict adherence to department and company guidelines related to personal hygiene and dress./liliAdheres to company policies and individual store guidelines./liliReports to work when scheduled and on time./li/ulpSecondary Duties and Responsibilities:/pulliAssists in all departments as requested (within the wage and hour guidelines)./liliDelivers product to customers (within the wage and hour guidelines)./liliShovels, salts, and sands walkways./liliAssists in other areas of store as needed./liliPerforms other job related duties and special projects as required./li/ulpKnowledge, Skills, Abilities and Worker Characteristics:/pulliMust have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables./liliAbility to do simple addition and subtraction; copying figures, counting and recording./liliMust be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people./li/ulpEducation and Experience: No education or experience requirements./ppPhysical Requirements:/pulliMust be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects./liliVisual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision./liliMust be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions./li/ulpWorking Conditions: This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents./ppEquipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines)./ppContacts: Has daily contact with the general public and occasional contact with suppliers/vendors./ppAre you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen./p/div