Managed Services SD Functional Consultant

2 weeks ago

Sioux Falls, United States NTT DATA Business Solutions Full time

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Summary of Role As a Managed Services Senior Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where the Senior Consultant will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote with some travel to NTT Data Business Solution offices and customer sites, on occasion. This role will be report into the Commercial Team Lead for day-to-day activity within the Managed Services AMS Team. Key Responsibilities: Provide a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base for NTT Data Business Solutions Analyse, configure and implement appropriate solutions with the support of the Functional and Development Consultants when applicable Strong communicator; able to communicate confidently with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables Ability to perform peer reviews of proposed and delivered solutions Problem solving: uses own initiative to look for solutions and opportunities Provide estimates in a timely manner and communicate deliverable status to stakeholders Test and document new solutions prior to assigning back to the customer to carry out end users testing Understands business process; can arrange their own tasks and workload. Accepts responsibility for their own tasks, also in terms of quality and productivity and utilisation rate. Deep knowledge and understanding of SAP ECC & S4 Expert in Sales & Distribution (SD) with specific knowledge in:

Rebates and Condition Contracts Inter-company process Pricing Advanced ATP and backorder processing International Trade Plants abroad

Cross functional knowledge across FICO/ MM / PP / WM. Functional understanding on sales related IDocs and set up Excellent design, configuration and testing of specific core functional modules. High level of verbal and written communication skills Documentation skills including functional specifications, test scripts. Work within a remote consulting support team for contracted customers using the NTT Data Business Solutions service mana gement systems and processes and delivering within defined SLA or requested dates. Feedback potential solutions in a logical way for both SAP knowledgeable and non-knowledgeable audiences. A strong ability to understand business processes and design appropriate solutions. Excellent verbal and inter-personal communication skills for working with the functional and customer teams Track record of full project lifecycle and development activities Demonstrated ability to learn new technologies and skills quickly Project related activities e.g. data migration, user support and end user training Hands on mentality and willing to take on unknown SAP processes Can act as liaison with client for troubleshooting and analysis Ability to provide end-to-end business solutions Proven experience in a combined customer service handling / functional support role Ensure consistent high level of customer satisfaction with quality solutions/services Travel will be a maximum 25% We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon

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