Patient Service Representative, Physical Therapy

4 months ago


Sellersville, United States Grand View Hospital Full time

Overview:

Under general direction of the Director, the Patient Service Representative, Physical Therapy provides administrative support to the PM&R Department. The Patient Service Representative, Physical Therapy also receives into the department primarily adolescent, adult and geriatric outpatients and patients families/visitors as the patients report for treatment. The essential functions for the Patient Service Representative, Physical Therapy are:

Essential Functions:

  • Acknowledges outpatients in a courteous manner as they arrive in the department (or by phone) and immediately notifies the appropriate PM&R staff member of their arrival so that their waiting time is minimized. Registers new outpatients and takes copays if needed.
  • Organizes, maintains, and updates departmental files and records in an accurate manner to provide for timely and efficient retrieval of information concerning patient records, treatment statistics and other department information.
  • Accurately compiles all necessary monthly treatment statistics within five (5) working days after the end of each month for review by the Director and forwarding to the designated departments.
  • Accurately processes all inpatient and outpatient charges for which she/he is responsible via the departmental computer system within five (5) working days after receipt of charges to facilitate billing and generation of revenue and treatment statistics in a timely manner.
  • Forwards all required patient forms, insurance forms, and other necessary information to the proper department to facilitate timely processing of physical medicine services.
  • Copies patient treatment information in a prompt manner according to established medical records policy in order to fulfill requests from appropriate sources.
  • Performs patient pre-registration, registration and scheduling. Schedule to be designed in such a way to optimize workflow for the clinic.
  • Complete all prior authorization steps as required by 3rd party payer to ensure payment.

Schedule: Monday/Tuesday/Friday: 8:00 am - 4:30 pm and Wednesday/Thursday: 11:00 am - 7:30 pm

Responsibilities:

Education and Experience:
High School Diploma/GED required

Benefits:

We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:

  • Medical, dental, & vision insurance available 1st of the month after start date
  • Wellness and gym discounts & free cardiac rehab gym
  • 403B
  • On-site discounted childcare center
  • Paid time off
  • Sick time for full time employees
  • Tuition assistance
  • Free life insurance for full time employees
  • Long term disability for full time employees
  • Short term disability
  • Employee referral bonus
  • Identity theft insurance
  • Pet Insurance
  • Flexible spending accounts
  • Employee discount program
  • Employee Assistance Program
  • Free parking


Qualifications:

Education and Experience:
High School Diploma/GED required

Benefits:

We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:

  • Medical, dental, & vision insurance available 1st of the month after start date
  • Wellness and gym discounts & free cardiac rehab gym
  • 403B
  • On-site discounted childcare center
  • Paid time off
  • Sick time for full time employees
  • Tuition assistance
  • Free life insurance for full time employees
  • Long term disability for full time employees
  • Short term disability
  • Employee referral bonus
  • Identity theft insurance
  • Pet Insurance
  • Flexible spending accounts
  • Employee discount program
  • Employee Assistance Program
  • Free parking


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