Patient Service Representative, Physical Therapy
4 months ago
Overview:
Under general direction of the Director, the Patient Service Representative, Physical Therapy provides administrative support to the PM&R Department. The Patient Service Representative, Physical Therapy also receives into the department primarily adolescent, adult and geriatric outpatients and patients families/visitors as the patients report for treatment. The essential functions for the Patient Service Representative, Physical Therapy are:
Essential Functions:
- Acknowledges outpatients in a courteous manner as they arrive in the department (or by phone) and immediately notifies the appropriate PM&R staff member of their arrival so that their waiting time is minimized. Registers new outpatients and takes copays if needed.
- Organizes, maintains, and updates departmental files and records in an accurate manner to provide for timely and efficient retrieval of information concerning patient records, treatment statistics and other department information.
- Accurately compiles all necessary monthly treatment statistics within five (5) working days after the end of each month for review by the Director and forwarding to the designated departments.
- Accurately processes all inpatient and outpatient charges for which she/he is responsible via the departmental computer system within five (5) working days after receipt of charges to facilitate billing and generation of revenue and treatment statistics in a timely manner.
- Forwards all required patient forms, insurance forms, and other necessary information to the proper department to facilitate timely processing of physical medicine services.
- Copies patient treatment information in a prompt manner according to established medical records policy in order to fulfill requests from appropriate sources.
- Performs patient pre-registration, registration and scheduling. Schedule to be designed in such a way to optimize workflow for the clinic.
- Complete all prior authorization steps as required by 3rd party payer to ensure payment.
Schedule: Monday/Tuesday/Friday: 8:00 am - 4:30 pm and Wednesday/Thursday: 11:00 am - 7:30 pm
Responsibilities:Education and Experience:
High School Diploma/GED required
Benefits:
We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:
- Medical, dental, & vision insurance available 1st of the month after start date
- Wellness and gym discounts & free cardiac rehab gym
- 403B
- On-site discounted childcare center
- Paid time off
- Sick time for full time employees
- Tuition assistance
- Free life insurance for full time employees
- Long term disability for full time employees
- Short term disability
- Employee referral bonus
- Identity theft insurance
- Pet Insurance
- Flexible spending accounts
- Employee discount program
- Employee Assistance Program
- Free parking
Qualifications:
Education and Experience:
High School Diploma/GED required
Benefits:
We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:
- Medical, dental, & vision insurance available 1st of the month after start date
- Wellness and gym discounts & free cardiac rehab gym
- 403B
- On-site discounted childcare center
- Paid time off
- Sick time for full time employees
- Tuition assistance
- Free life insurance for full time employees
- Long term disability for full time employees
- Short term disability
- Employee referral bonus
- Identity theft insurance
- Pet Insurance
- Flexible spending accounts
- Employee discount program
- Employee Assistance Program
- Free parking
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