Program Specialist
4 weeks ago
The Role:
Program Specialist
Location:
Remote
Who are we?
At MBO we give people the control to do the work they love the way they want.
Were leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While weve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.
By joining our team, youre helping build and lead the next way of working and contributing directly to our platform roadmap and vision.
Why should you apply?
If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.
Here are some details youre probably wondering about.
What will you be doing
As an MBO Client Services Program Specialist, you are responsible for building and maintaining positive relationships with enterprise clients in support of their business objectives related to engaging a contingent workforce and serving as the first line of service for client operational needs. Youll work hand-in-glove with the account management team (sell/grow responsibilities) to ensure all operational components of MBOs commitment to the client experience are achieved (run/optimize responsibilities). This role provides daily consultative support to MBOs clients and their independent contractors throughout the onboarding and project life cycle, including the management of daily client correspondence related to invoicing, escalations and enrollment transactions, talent terminations, and any interdepartmental activity management.
This position offers an opportunity for individuals who have a passion for driving client results to collaborate with a cross-functional team in a fast-paced and constantly evolving environment - a team that embraces a growth mindset and ownership culture, focused on solutions that deliver value for enterprise clients, talent, and MBO.
Develop and maintain relationships with key account stakeholders to ensure the success and growth of client programs
Identify
client needs and requirements and recommend suitable solutions
Serve
as the liaison
between
the
Client,
MBO
Onboarding Specialists,
and Account Management to
create and sustain a differentiated client
experience
through operational excellence
Navigate the complex enrollment
and compliance requirements
associated with the
engagement
of
a
contingent workforce for our
large enterprise client programs
Educate clients
regarding
specific enterprise program
operational
requirements to ensure efficient and
timely
completion of all processes
Collaborate with Account Management and Client Services Leadership to
drive
and support strategic initiatives to drive value
for the client, including problem-solving
for long-term impact
and pro
cess redesign
I
nitiate and lead client and talent interactions
related to operational processes
on a regular basis (phone calls, video conferences)
Report weekly to enterprise stakeholders on enrollment status
es
to isolate any issues or inconsistencies
and proactively address delays
Guide
client
hiring managers and/or MSP providers on MBO processes
,
systems,
and best practices
Support MBO
Account Directors
as they
identify
opportunities
for account growth
F
acilitat
e
client
program enhancements
and
assist
with
escalations
to continually improve efficiencies and client satisfaction
Provide
day-to-day
consultative support and status updates to Enterprise Clients and internal MBO
functional areas using internal tools and standard processes;
provide
well-written
reports as
required
; be prepared to
provide
updates to senior leadership on an as-needed basis
Participate in the
full life cycle of the
MBO
Client Services
including
both
the Program Specialist and Onboarding Specialist
roles
; includes
c
onduct
ing
personalized, consultative onboarding calls to
determine
which of MBOs services best fit a
n independent contactors
individual needs in terms of working as a traditional employee, sole-proprietor, or certified vendor
What do you need to stand out
Bachelors degree
or equivalent experience
(Business, Psychology,
Human Resources,
Communications, Economics, Finance, or related field)
A minimum of 3
years of experience working in
relationship management
, customer service,
human resources,
or
operations
Strong operational and organizational skills
with
proven
attention to detail
Ability to quickly
comprehend
new concepts and
drive them through to execution
Comfortable
navigating
different POVs and
assisting
Clients with
the adoption
of changes
required
to achieve their business objectives
Proven ability to manage multiple
critical
priorities
simultaneously
to achieve the defined outcome
Should be a self-motivated, resourceful team player with strong interpersonal skills and confidence
Excellent time management,
verbal,
and written communication skills.
A high degree of responsiveness and
works with a
sense of urgency
Great customer service
and analytical
skills
with the
ability to easily relate
concepts
to clients
environment and
connect the bigger picture
Positive, professional & friendly demeanor
A
bility to build rapport and relationships easily
Good stress tolerance
a
nd ability to
maintain
composure under pressure
T
akes responsibility/ownership
of both positive and negative outcomes
VMS, ATS, Background Screening system experience preferred
Here are just a few reasons that you will love working at MBO Partners
Remote work environment
Competitive base salary with opportunities for growth and development
Excellent medical, dental, and vision plans designed to support healthy lifestyles
401(k) retirement plan
Flexible Time Off
take time when you need it
Bonus opportunities
Wellness allowance
Culture based on trust, feedback, communication, success and fun
And, much, much more
By applying for this position, you agree to the
and
You are directing MBO to disclose your personal information to those who may be interested in hiring or engaging with me. You acknowledge and understand that MBO will use your personal information as described in the
If you are a resident of California, you understand and acknowledge that MBO will use your personal information as described . You acknowledge and understand that MBO is an international company and your personal information can be transferred to, stored, and/or processed in any country in which MBO or its affiliates, suppliers, service providers and/or agents maintain facilities, including, but not limited to, the United States of America and the European Union.
Powered by JazzHR
#J-18808-Ljbffr
-
Program Specialist
3 weeks ago
Ashburn, United States MBO Partners Full timeJob DescriptionJob DescriptionThe Role: Program SpecialistLocation: RemoteWho are we?At MBO we give people the control to do the work they love the way they want.We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and...
-
Onboarding Specialist
2 days ago
Ashburn, United States MBO Partners Full timeJob DescriptionJob DescriptionThe Role: Onboarding SpecialistLocation: RemoteWho are we?At MBO we give people the control to do the work they love the way they want.We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and...
-
Customer Experience Specialist
4 weeks ago
Ashburn, United States British Swim School of Loudoun Full time**Customer Experience Specialist** **About Us**: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. **Compensation and Benefits (dependent on the franchise owner)**: - Pay starts with training at $16/hr, then quickly...
-
Data Acquisition Specialist
4 weeks ago
Ashburn, United States Leidos Full time**Description** The Leidos Digital Modernization Team is seeking a Data Acquisition Specialist to join the NOSC Cyber Team. The Department of Homeland Security (DHS), Network Operations Security Center (NOSC) Cyber is a US Government program responsible to prevent, identify, contain and eradicate cyber threats to DHS networks through monitoring, intrusion...
-
Customer Experience Specialist
4 weeks ago
Ashburn, United States British Swim School of Loudoun Full timeJob DescriptionJob DescriptionCustomer Experience SpecialistAbout Us:A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of the littlest.Compensation and Benefits (dependent on the franchise owner):Pay starts with training at $16/hr, then quickly...
-
Customer Experience Specialist
6 days ago
Ashburn, United States British Swim School Full timeCustomer Experience Specialist Part Time • Ashburn Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits (dependent on the franchise owner): Pay starts...
-
Ashburn, United States Aidperformancept Full timeKinesiology Specialist/ Physical Therapy Tech Ashburn, VA - Full Time Sports Physical Therapy Clinic in Ashburn, VA is looking for a full-time Kinesiology Specialist; Anyone with a background in Personal Training, Exercise Physiology, or a Kinesiology would be an excellent candidate for this position. Must be energetic, personable, and a team player. Bonus:...
-
Ashburn, United States AID PERFORMANCE PHYSICAL THERAPY LLC Full timeSports Physical Therapy Clinic in Ashburn, VA is looking for a full-time Kinesiology Specialist; Anyone with a background in Personal Training, Exercise Physiology, or a Kinesiologywould be an excellent candidate for this position. Must be energetic, personable, and a team player. Bonus: interested in running our force plate performance program!The ideal...
-
Service Specialist II
2 weeks ago
Ashburn, United States Schneider Electric Full timeWe are looking for a Service Specialist II to join our Mid Atlantic Branch team. What will you do? * Ensure all design engineer activity is aligned with the latest conformed construction documents prior to installation * Able to modify and update design drawings and maintain redline documents * Collaborates with project manager and procurement personnel on...
-
Service Specialist II
2 weeks ago
Ashburn, United States Schneider Electric Full timeWe are looking for a Service Specialist II to join our Mid Atlantic Branch team.What will you do? Ensure all design engineer activity is aligned with the latest conformed construction documents prior to installation Able to modify and update design drawings and maintain redline documents Collaborates with project manager and procurement personnel on...
-
Building Automation Controls Specialist
3 weeks ago
Ashburn, United States *US AMR-Jones Lang LaSalle Americas, Inc. Full timeWhat this job involves - The Building Automation Controls Specialist is responsible for overseeing and maintaining the building automation systems (BAS) in a biomedical research company. This individual will play a critical role in ensuring the efficient and effective operation of the building's heating, ventilation, and air conditioning (HVAC), lighting,...
-
Service Specialist II
3 days ago
Ashburn, United States Schneider Electric Full timeWe are looking for a Service Specialist II to join our Mid Atlantic Branch team. What will you do? Ensure all design engineer activity is aligned with the latest conformed construction documents prior to installation Able to modify and update design drawings and maintain redline documents Collaborates with project manager and procurement personnel on...
-
Kinesiology Specialist/ Physical Therapy Tech
24 hours ago
Ashburn, United States AID Performance Physical Therapy Full timeJob DescriptionJob DescriptionSports Physical Therapy Clinic in Ashburn, VA is looking for a full-time Kinesiology Specialist; Anyone with a background in Personal Training, Exercise Physiology, or a Kinesiology would be an excellent candidate for this position. Must be energetic, personable, and a team player. Bonus: interested in running our force plate...
-
Property/Asset Specialist
1 month ago
Ashburn, United States LMI Full timeOverviewLMI seeks a Property/Asset Specialist to support a federal program management office in the National Capital Region (Ashburn, VA). Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate trade and travel. As part of our high-performing team, you will...
-
Building Automation Controls Specialist
3 weeks ago
ASHBURN, VA, United States *US AMR-Jones Lang LaSalle Americas, Inc. Full timeWhat this job involves - The Building Automation Controls Specialist is responsible for overseeing and maintaining the building automation systems (BAS) in a biomedical research company. This individual will play a critical role in ensuring the efficient and effective operation of the building's heating, ventilation, and air conditioning (HVAC), lighting,...
-
Senior AI Integration Specialist
2 weeks ago
Ashburn, United States Brightline Interactive Full timeJob DescriptionJob DescriptionSalary: We’re looking for an experienced artificial intelligence engineer to join the revolution, using deep learning, natural language processing (NLP), computer vision, LLMs, conversational AI, and AI-integrated robotics to help us improve various business outcomes and drive innovation. The engineer will join a...
-
Lead Splunk Engineer with Security Clearance
4 weeks ago
Ashburn, United States Base One Technologies Full timeOur Ashburn VA based client is looking for Lead Splunk Engineers. If you are qualified for this position, please email your updated resume in word format to Primary Responsibilities• Provide overall engineering, and administration in supporting a very large distributed clustered Splunk environment consisting of search heads, indexers, deployers,...
-
Sr. Splunk Engineer with Security Clearance
4 weeks ago
Ashburn, United States Base One Technologies Full timeOur Ashburn VA based client is looking for a Senior Splunk Engineer. All applicants must be US CITIZENS with an active Secret or TS clearance. Must Have One of the Following J3 Certifications• CompTIA Advanced Security Practitioner (CASP)• GCIH – Incident Handler• GCWN – Windows Security Administrator• GISF – Security Fundamentals• GISP –...
-
Splunk Engineers with Security Clearance
4 weeks ago
Ashburn, United States Base One Technologies Full timeOur Ashburn VA based client is looking for Splunk Engineers. All Applicants must be US CITIZENS with active Secret /Top Secret Clearance. If you are qualified for these openings, please forward a copy of your updated resume in word format to Work location: Ashburn VA Must Have One of the Following J3 CertificationsCompTIA Advanced Security Practitioner...
-
Junior Graphic Designer/Content Creator
2 weeks ago
Ashburn, United States Prison Fellowship International Full timeJoin Prison Fellowship International in our mission to break the cycle of crime worldwide through the transformative love of Jesus. We seek dedicated individuals passionate about making a significant impact in the lives of prisoners, their families, and victims of crime. Our global network of ministry partners has been active since 1979, touching millions of...