Front Desk Agent

4 months ago

Rockville, United States Sage Hospitality Full time

Why us?:

Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that its not just about the work you do its about who you are We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we employer them to own their outcomes both personally and professionally. If you are someone who:

  • Wants to rise to the top
  • Follow their own path
  • Is hungry to learn and love their community
  • Does not sit around and wait, YOU JUST DO

YOU BELONG HERE

Job Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.


Qualifications:

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

  • Front Desk Supervisor

    7 hours ago

    Rockville, United States Charles E Smith Life CommunitiesHebrew Home Full time

    Are you interested in working for a mission-driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally? Explore careers at Charles E. Smith Life Communities! ABOUT CHARLES E. SMITH LIFE...

  • Front Desk Supervisor

    4 days ago

    Rockville, United States Charles E Smith Life CommunitiesHebrew Home Full time

    Are you interested in working for a mission-driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally? Explore careers at Charles E. Smith Life Communities! ABOUT CHARLES E. SMITH LIFE...

  • Front Desk Receptionist

    3 months ago

    Rockville, United States DogiZone Full time

    Were looking for friendly, active and proactive Front Desk Receptionists who are the face of our Company. This crucial, fast-paced, and highly energized role is responsible for handling all check-ins, check-outs, scheduling appointments and taking p Receptionist, Front Desk, Animal Care, Administrative

  • Front Desk Associate

    2 weeks ago

    Rockville, Minnesota, United States FYZICAL Therapy and Balance Centers Full time

    Job SummaryFYZICAL Therapy and Balance Centers is seeking a highly organized and detail-oriented Front Desk Associate to join our team in Rockville, MD. This full-time position offers a competitive salary of $42,000 - $52,000 per year.About the RoleAs a Front Desk Associate, you will be responsible for handling front desk duties, including answering phones,...

  • Front Desk Receptionist

    2 weeks ago

    Rockville, Maryland, United States SPS Consulting, LLC Full time

    Job Title: Front Desk ReceptionistCompany Overview:SPS Consulting, LLC is a dynamic and fast-paced consulting firm seeking a highly organized and detail-oriented Front Desk Receptionist to join our team.Estimated Salary: $40,000 - $55,000 per yearJob Description:We are seeking a friendly and professional Front Desk Receptionist to provide exceptional...

  • Front Desk

    1 hour ago

    Rockville Centre, United States Retro Fitness Full time

    The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience. Live by the RETRO values - integRity,...

  • Front Desk Coordinator

    3 weeks ago

    Rockville, Minnesota, United States Rockville Cosmetic & Family Dental Center Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Rockville Cosmetic & Family Dental Center. As the first point of contact for our company, the ideal candidate must have excellent communication skills and be able to multitask in a fast-paced environment.

  • Front Desk Coordinator for Pediatric Dentist

    2 weeks ago

    Rockville, Minnesota, United States Chang & Phan Dental LLC Full time

    Job OverviewWe are a dynamic pediatric dental practice seeking a skilled Front Desk Coordinator to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing front desk operations, and assisting the dental team with administrative tasks.If you are a motivated and organized individual with...

  • Bilingual Help Desk Agent

    1 month ago

    Rockville, United States Disability Solutions Full time

    Job Description Westat is currently seeking experienced bilingual help desk agents to work 40 hours per week, Monday to Friday (8:00am - 4:30pm or 11:30am - 8:00pm) to support our field interviewers and respondents with research surveys for our Gaithersburg, MD office. A successful candidate must have a basic familiarity with browser-based software on a...

  • Front Desk Coordinator

    3 weeks ago

    Rockville, Maryland, United States Patient First Full time

    Job Description:As a Front Desk Coordinator at Patient First, you will be responsible for coordinating the daily operations of our front desk area. This includes registering patients, collecting demographic and health information, and verifying insurance details.Key Responsibilities:Register patients efficiently while providing exceptional customer...

  • Front Desk Supervisor

    4 weeks ago

    Rockville, United States HEI Hospitality LLC Full time

    About Us Achieve harmony between work and life at EVEN Hotel Rockville-Washington D.C. Area. Located mere steps from the Twinbrook Metro Station, our hotel offers seamless access to Washington D.C., Baltimore, Gaithersburg, and Glenmont. Join our vibrant team and enjoy a host of benefits, including complimentary on-site parking, ample paid time off, and...

  • Front Desk Coordinator

    3 weeks ago

    Rockville, Maryland, United States DogiZone Full time

    Company Overview: At DogiZone, we pride ourselves on being a fast-paced and highly energized work environment. We are seeking a friendly and proactive Front Desk Receptionist to be the face of our company.">">Job Description: As a key member of our team, you will be responsible for handling all check-ins, check-outs, scheduling appointments, and taking...

  • Front Desk Coordinator

    3 weeks ago

    Rockville, Maryland, United States DogiZone Full time

    Job Title: Front Desk ReceptionistCompany Overview: At DogiZone, we are looking for friendly and proactive individuals to be the face of our Company. Our fast-paced environment requires active multitasking, excellent communication skills, and a strong attention to detail.Salary: The estimated annual salary for this position is $45,000-$55,000 based on...

  • Front Desk Coordinator

    3 weeks ago

    Rockville, Maryland, United States Beacon Hill Full time

    Job DescriptionWe are seeking a talented Front Desk Coordinator to join our team in Rockville, MD. As a coordinator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer and route phone calls to the appropriate destination.Complete additional administrative tasks as needed.Requirements:2+...

  • Front Desk Coordinator

    2 weeks ago

    Rockville, Minnesota, United States Rockville Cosmetic & Family Dental Center Full time

    We are looking for a highly organized and detail-oriented Front Desk Receptionist to join our team at Rockville Cosmetic & Family Dental Center. As the first point of contact, this individual must be able to provide exceptional customer service and maintain accurate records.The ideal candidate will have:1+ years of experience in a customer service or...

  • Healthcare Front Desk Representative

    2 weeks ago

    Rockville, Minnesota, United States ROCKVILLE AMBULATORY SURGERY LP Full time

    Job Description:Rockville Ambulatory Surgery LP invites applications for a Medical Receptionist to work in our busy Gastroenterology Practice and GI Ambulatory Surgery Center. As a Medical Receptionist, you will play a critical role in delivering excellent patient care and supporting the daily operations of our front desk.Duties and Responsibilities:Check in...

  • Front Desk Coordinator for Pediatric Dentistry

    2 weeks ago

    Rockville, Minnesota, United States Chang & Phan Dental LLC Full time

    Job SummaryWe are looking for a detail-oriented and organized Front Desk Coordinator to join our pediatric dental team.The successful candidate will have excellent communication skills and be able to multitask effectively.ResponsibilitiesCoordinate patient schedules and appointmentsHandle phone calls and respond to emailsAssist with administrative tasks and...

  • Front Desk Receptionist

    4 days ago

    Rockville, United States Healthy Hound Playground Full time

    Healthy Hound Playground is an upscale dog daycare, boarding kennel and grooming salon located in Rockville, MD. We are seeking a Front Desk Receptionist to add to our team who loves dogs, has excellent phone and email etiquette, and is able to make customers feel welcome at our facility.Candidate must have the following skills:must be available to work one...

  • Front Desk Receptionist

    4 days ago

    Rockville, United States Healthy Hound Playground Full time

    Healthy Hound Playground is an upscale dog daycare, boarding kennel and grooming salon located in Rockville, MD. We are seeking a Front Desk Receptionist to add to our team who loves dogs, has excellent phone and email etiquette, and is able to make customers feel welcome at our facility.Candidate must have the following skills:must be available to work one...

  • Front Desk Medical Assistant

    5 days ago

    Rockville, United States Laurel Radiology Services Part time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Medical Assistant - Bilingual to become a part of our team! You will perform routine administrative and clinical assignments to keep the medical facility running smoothly.Responsibilities:Handle all administrative duties in a timely mannerPerform routine clinical tasks to support medical...