Customer Service Specialist

2 months ago

Oshkosh, United States LanceSoft Full time

Role: Customer Service Representative

Location: North Berwick, ME, 03906 (Onsite)

Duration: 6+ Months (Temp to Hire)

Pay Range: $19 to $20/ per hours on W2

Job Description:

Essential Job Duties and Responsibilities:

Perform procurement activities to ensure the customers current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.

Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.

Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.

Assess existing orders to determine action for expediting or de-expediting for optimal delivery.

Place purchase requisitions and vendor purchase orders.

Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.

Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.

Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.

Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.

Communicate with vendors to resolve problems with timeliness and product quality.

Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.

Research and resolve account payable non-conformance with suppliers.

Identify opportunities for and document customer cost savings.

Produce customer KPI measurement data.

Follow customer Standard Operating Procedures.

Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.

Perform other duties as assigned.

Other relevant experience includes:

  • Excellent customer service.
  • Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
  • Mathematical aptitude for basic calculations.
  • Self-starter with the ability to work independently.
  • Strong attention to detail and accuracy.
  • Demonstrated strong attention to detail, organisational and execution skills.
  • Proficiency with MS-Office products.
  • Strong verbal and written communication skills.

BASIC REQUIRED QUALIFICATIONS:

  • Minimum 1 year of experience in Inspection Manufacturing setting
  • Precious Manufacturing experience
  • High School Diploma (no Bachelor's Degree required)
  • Computer literacy (all work completed on computer for this role)

DESIRED QUALIFICATIONS:

-Hours: Mon-Fri 730am-4pm. Occasional OT.

-Temp to hire.

-This is an on-site, in person position. Can not be done remotely.

-Customer service skills required.

-Computer skills required. Will be using MS Office and Outlook daily.

-Professionalism a must.

-Will answer internal call from client, in additional to calling vendors.

-Will handle invoice resolution.

-Steel toe shoes requires.

-Dress code: jeans/long pants and collared shirt/blouse.

Employee Benefits:

  • At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
  • Four options of medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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