Infrastructure Engineer
3 weeks ago
Company Overview
Sanapptx is a Texas-based information technology company that focuses on keeping infrastructure secure, efficient, and scalable. We provide a range of services including IT management and monitoring, private cloud hosting and storage, and cybersecurity to a plethora of professional industries.
Job Summary
Sanapptx is hiring a Level 1 Infrastructure Engineer to be part of a team who handles all areas of infrastructure support for the clients users. He/she can expect to spend their time working on the phones and in person with end-users on issues relating to all technologies including: servers, backups, printers, networks, cameras, workstations, vendor hardware and software support. This is an on-site position. (6404 International Pkwy #1080, Plano, TX 75093)
Essential Duties and Responsibilities
- Manage IT issues and service requests to resolution across the IT infrastructure stack
- Document and manage service requests in a centralized ticketing system
- Troubleshoot problems in a timely and accurate fashion and provide end-user training as required
- Communicate and work with other team members to address issues and complete global projects
- Document processes and solutions for use by other team members
- Escalate service requests that require upper level engineer support
Qualifications and Requirements
There are no specific degree, certification, or experience levels required for this position. Applicants should demonstrate a foundational knowledge of IT infrastructure and basic support skills including:
- ability to troubleshoot and think critically to diagnose issues
- strong interpersonal skills for communicating with end users
- willingness to learn and adapt to new technologies and procedures
- effective time management to prioritize tasks and meet deadlines
- clear communication skills to document processes and procedures
- understanding of Microsoft 365 Suite and Office365 management
- basic networking concepts
- computer and cloud hardware components
- operating system installation and maintenance
- cybersecurity best practices
- data backup methods and recovery procedures
- monitoring and tracking tools
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