Infrastructure Engineer

3 weeks ago


Plano, United States SanApptX Full time

Company Overview

Sanapptx is a Texas-based information technology company that focuses on keeping infrastructure secure, efficient, and scalable. We provide a range of services including IT management and monitoring, private cloud hosting and storage, and cybersecurity to a plethora of professional industries.

Job Summary

Sanapptx is hiring a Level 1 Infrastructure Engineer to be part of a team who handles all areas of infrastructure support for the clients users. He/she can expect to spend their time working on the phones and in person with end-users on issues relating to all technologies including: servers, backups, printers, networks, cameras, workstations, vendor hardware and software support. This is an on-site position. (6404 International Pkwy #1080, Plano, TX 75093)

Essential Duties and Responsibilities

  • Manage IT issues and service requests to resolution across the IT infrastructure stack
  • Document and manage service requests in a centralized ticketing system
  • Troubleshoot problems in a timely and accurate fashion and provide end-user training as required
  • Communicate and work with other team members to address issues and complete global projects
  • Document processes and solutions for use by other team members
  • Escalate service requests that require upper level engineer support

Qualifications and Requirements

There are no specific degree, certification, or experience levels required for this position. Applicants should demonstrate a foundational knowledge of IT infrastructure and basic support skills including:

  • ability to troubleshoot and think critically to diagnose issues
  • strong interpersonal skills for communicating with end users
  • willingness to learn and adapt to new technologies and procedures
  • effective time management to prioritize tasks and meet deadlines
  • clear communication skills to document processes and procedures
  • understanding of Microsoft 365 Suite and Office365 management
  • basic networking concepts
  • computer and cloud hardware components
  • operating system installation and maintenance
  • cybersecurity best practices
  • data backup methods and recovery procedures
  • monitoring and tracking tools


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