Hampton Inn

General Manager- Limited Service

Reports To: SVP - Hotels

FLSA Status: Exempt

Position Summary

The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining operating and brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

Responsibilities

* Property Audits

o Ensuring the property is prepared at all times for the quality assurance audit and has a full knowledge of all standards for the brand

o Reviewing and walking through a weekly property audit with Chief Engineer and Executive Housekeeper and having a minimum number of property audit

corrections

o Knowledge of and ensuring implementation of all company shopping and telemonitoring programs

* Revenue Management

o Understands the role and knows how to manage all sources of revenue (e.g. rooms, food and beverage, telephones, etc.) Knows local market segments

(sources of business).

o Utilizing multiple tools and resources to maximize room revenues and can accurately analyze market mix

o Accurately forecasting occupancy, average rate, and revenue

o Adjusting rates based upon market position and demand and developing an effective program targeted to specific market segments

o Meeting or exceeding hotel revenue goals

* Marketing/Business Planning

o Developing and implementing marketing plans based on position in market. Directing effective advertising, public relations, promotions programs, social

media, and review sites.

o Incorporating key customer groups and market segments into action plans. Revising marketing strategies for changes in competition and market

conditions. Using available resources (e.g. market surveys and hotel history) for business plan.

o Accurately predicting the impact of existing and potential competitors on the existing market. Reacting quickly to changing market conditions.

* Sales Management

o Taking direct responsibility for sales and approving sales action plans

o Knows key account executives and anticipates changes in key account needs and can adjust sales strategy to meet them

o Consistently creating innovative sales ideas

o Knows the key accounts and monthly production levels for each sales person on the staff. Discusses weekly sales, production, bookings, and booking

targets with sales staff

o Involving all key hotel managers in sales

o Approving monthly sales reports and submitting them to corporate management as required

* Community Relations

o Maintaining active involvement in community and industry organizations

o Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce

o Participating in community activities, employee activities, and guest events

* Food and Beverage

o Overseeing the Food & Beverage department of the hotel, including restaurant food service and production, lounge/bar service, and banquet/catering

o Ensuring franchise and health department inspection requirements are met

o Has a working knowledge of kitchen operations, such as food handling and preparation, sanitation, safety, maintenance of equipment, etc.

o Ensuring food and beverage marketing plan is implemented, including all outlets and catering/banquets

o Ensuring company standards of quality are maintained

o Supporting revenue and cost objectives by controlling food and lounge/bar costs, payroll hours used, and avoiding food wastage (if applicable)

* Customer Service

o Is committed to making every guest happy. Responding promptly to guest complaints. Maintaining customer service as driving philosophy of property.

Scheduling times daily to identify needs of guests. Meeting or exceeding complaint goals and maintaining hotel standards to meet guest needs.

o Ensuring new hires are trained

o Ensuring Manger on Duty program is in place and all managers participate

* Budget/Financial Management

o Successfully meeting or exceeding budgeted profit margin of the hotel. Maintaining company standard of 30% flow-through or more of revenues in excess

of budget to house profit.

o Controlling expense, forecasting revenues/expenses, anticipating revenue/cost problems, and adjusting/maintaining the bottom line

o Producing financial reports accurately and on a timely basis

o Submitting annual budget on time with only minor revisions. Knows at all times where hotel stands against budget.

o Approving all direct billing accounts based on a thorough review of the credit application and reference information. Maintaining accounts to ensure timely

billing and payment.

o Ensuring all cash control procedures are in place

* Asset/Capital Management

o Managing physical assets including preventative maintenance programs

o Maintaining property to acceptable consumer standards budget

o Using ROI to justify capital budget request and executing capital projects within budget and on time

* Human Resources Management

o Managing key managers and assuming direct responsibility for human resources, including progressive discipline activities, personnel documentation and

files, sourcing, recruiting, training, selection, counseling, and motivation

o Monitoring employee scheduling and staffing levels. Approving timecards on a timely basis.

o Completing employee performance reviews on time

o Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance.

Encouraging and promoting teamwork. Setting a positive example for all subordinates.

o Ensuring all key employees are on personal career development plans to consistently develop talent. Discussing and assisting with departmental

objectives. Ensuring all hotel employees know hotel goals.

o Conducting regular employee meetings and preparing and distributing meeting minutes

o Ensuring the hotel is in full compliance with all Federal, State, and Local laws pertaining to Human Resources, Employment, Wages & Hour, Occupational

Health & Safety (OSHA), American Disabilities Act (ADA), Hazards Communication (MSDS), and any additional laws that may be applicable

o Ensuring all employees are fully trained in emergency procedures

o Ensuring key control procedures are in place and are followed

o Continually supporting and promoting Quality Oil Company's history, culture, work, and environment

o Effectively delegating projects and duties

* Corporate Office Relations Management

o Maintaining favorable relations with Corporate Office staff by responding to Corporate Office staff questions/requests. Developing respect and trust with

Corporate Office staff. Anticipating Corporate Office staff requests and consistently supplies accurate and timely financial and operating data. Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate

o Influencing Corporate Office Staff in capital investments

o Knows how to complete all Quality Oil Company's formatted computer tasks

o Submitting incident reports by the next business day

o Taking approriate action in response to insurance carrier recommendations sent by the Corporate Office

Requirements

o Prior supervisory and hospitality experience are required

o Prior hospitality management experience is strongly preferred

o Prior experience with hotel computer systems and spreadsheet programs is preferred

o High school diploma or equivalent

o Ability to plan, organize and lead the activites of others

o Excellent interpersonal and relationship building skills

o Excellent time and project management skills

o Customer-service orientated

o Strong multitasking and orginizational skills

o Strong problem solving and critical thinking skills

o Strong initative and work ethic

o Strong attendtion to detail

o Ability to work in a fast-paced environment

o Excellent communication skills- verbal and written #J-18808-Ljbffr