Front Desk Agent

3 weeks ago

Peachtree Corners, United States Residence Inn Peachtree Corners Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Residence Inn Peachtree Corners

5500 Triangle Dr Atlanta, GA 30092 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    3 weeks ago

    Peachtree Corners, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $15 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...

  • Front Desk Manager/Receptionist

    2 months ago

    Peachtree Corners, United States dermani MEDSPA Full time

    Job DescriptionJob DescriptionWe are looking for highly motivated front office manager/coordinator to be a part of our growing Atlanta Medspa Business! Our front desk coordinators are the heart of our office and involves extensive customer service, multitasking and communication skills. We are a busy medical spa that is seeking new team members to work in...

  • Front Desk Manager/Receptionist

    2 weeks ago

    Peachtree Corners, United States dermani MEDSPA Full time

    Job DescriptionJob DescriptionWe are looking for highly motivated front office manager/coordinator to be a part of our growing Atlanta Medspa Business! Our front desk coordinators are the heart of our office and involves extensive customer service, multitasking and communication skills. We are a busy medical spa that is seeking new team members to work in...

  • Assistant Front Desk Manager OEM/HM

    3 weeks ago

    Peachtree Corners, United States Hilton Atlanta Northeast Full time

    Overview:The Assistant Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, PBX, concierge (if applicable). The Assistant Front Desk Manager is responsible for ensuring that all front office activities are carried out...

  • Assistant Front Desk Manager OEM/HM

    2 weeks ago

    Peachtree Corners, United States Hilton Atlanta Northeast Full time

    Overview:The Assistant Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, PBX, concierge (if applicable). The Assistant Front Desk Manager is responsible for ensuring that all front office activities are carried out...

  • Front Desk

    1 month ago

    Peachtree Corners, United States Mansions Management Company Full time

    Job DescriptionJob DescriptionCONCIERGE/FRONT DESK Front Desk personnel are an upfront and hands-on representative of Mansions Senior Living Communities. They are generally the first point of contact for customers & prospective residents and have extensive daily interaction with customers and the public on the company’s behalf. This position requires...

  • Front Desk

    2 months ago

    Peachtree Corners, United States Mansions Management Company Full time

    Job DescriptionJob DescriptionCONCIERGE/FRONT DESK Front Desk personnel are an upfront and hands-on representative of Mansions Senior Living Communities. They are generally the first point of contact for customers & prospective residents and have extensive daily interaction with customers and the public on the company’s behalf. This position requires...

  • Information Technology Help Desk

    2 weeks ago

    Peachtree Corners, United States Seneca Resources Full time

    Title: IT Help Desk Location: Norcross, GA Duration: Contract Position Performance Measures Number of calls per hour. Percentage of escalated calls. Not-ready percentage. Ability to meet quality call requirements. Length of call. Team Customer Satisfaction Score. Team Service Level Responsibilities: Answer inbound technical questions from customers and...

  • Sales Associate/customer Service/front of The House

    4 weeks ago

    Peachtree Corners, United States StretchLab Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Employee discounts - Flexible schedule StretchLab is currently seeking a high energy, passion filled, and SALES motivated individual that is fitness minded and has a love for community and our brand. StretchLab is the industry leader in offering one-on-one assisted stretching. We have...

  • Front Desk

    16 hours ago

    Four Corners, United States FirstService Residential Full time

    Job Overview:As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...

  • Night Audit Supervisor

    2 weeks ago

    Peachtree Corners, United States Atlanta Marriott Peachtree Corners Full time

    Job Summary: The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight...

  • Sales Associate/Customer Service/Front of the House

    4 weeks ago

    Peachtree Corners, United States Stretchlab Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryEmployee discountsFlexible schedule StretchLab is currently seeking a high energy, passion filled, and SALES motivated individual that is fitness minded and has a love for community and our brand.StretchLab is the industry leader in offering one-on-one assisted stretching. We...

  • Dental Front Desk Receptionist

    3 weeks ago

    Peachtree Corners, United States Peachtree Corner Dentistry Full time

    Are you looking to level up in the Dental Admin field? Peachtree Corners Dentistry is hiring for an entry level Admin position! This is a great opportunity for someone looking for mentorship and growth in the Dental Admin field and might want to be an office manager in the future. The position requires between 32 and 36 work hours per week, Monday through...

  • Housekeeper

    3 weeks ago

    Peachtree Corners, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Housekeeper to join our Team with a starting Wage up to $13 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of...

  • Housekeeper

    3 weeks ago

    Peachtree Corners, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Housekeeper to join our Team with a starting Wage up to $13.00 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Housekeeper

    2 weeks ago

    Peachtree Corners, United States Westmont Hospitality Group Full time

    We are seeking a Housekeeper to join our Team with a starting Wage up to $14.00 per hour! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of...

  • Front Desk Agent

    4 weeks ago

    Peachtree City, United States Apsilon Hotels, LLC Full time

    POSITION SUMMARYProvide fast and effective customer service at all times. Check guests in and out while following all established procedures and policies. Ensure guests receive great service throughout their stay.ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Act as the ambassador of the hotel....

  • Front Desk Sales Associate

    3 weeks ago

    Peachtree City, United States Massage Envy Full time

    Earn Up To $25 Per Membership Sold + Your Base Hourly Rate!! Massage Envy is looking for committed, friendly, upbeat and sales minded individuals to join our team! As a Front Desk Sales Associate at one of our Atticus Franchise Group Massage Envy franchised locations, the largest operator system for Massage Envy, you play an important role in driving our...

  • Front Desk Sales Associate

    2 weeks ago

    Peachtree City, United States Massage Envy Full time

    Earn Up To $25 Per Membership Sold + Your Base Hourly Rate!! Massage Envy is looking for committed, friendly, upbeat and sales minded individuals to join our team! As a Front Desk Sales Associate at one of our Atticus Franchise Group Massage Envy franchised locations, the largest operator system for Massage Envy, you play an important role in driving our...

  • Assistant Manager

    3 weeks ago

    Peachtree Corners, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking an Assistant General Manager to join our Team with a starting Wage up to $17.00 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to...