Sr. Infrastructure Analyst

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Sr. Infrastructure Analyst

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locations

London, London

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

R-4314

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day Job Description

We have an outstanding benefits package which includes: Company-provided healthcare

A generous annual leave allowance

Flexible working options, including hybrid working

arrangements

Generous pension provisions

Income protection

Health and wellness benefits

Volunteering days

Enhanced parental leave

Life insurance

Your Role : As a Senior Infrastructure Analyst, you will work with our global network of experts to solve technical escalations that our Business Partners may face. You will leverage your skills and experience to provide high-quality solutions that delight our customers. Leading by example, you will also share your knowledge and insights with our Analysts, creating a strong and collaborative team. You will also contribute to the continuous improvement of the CX function, adding value for our global Business Partners and team members alike. You’ll also co-lead a Subject Matter Expert (SME) program, working with our engineering counterparts, focused on aiding the successful transition and adoption of new and changing solutions in your domain. What we are looking for : Perform the daily operational tasks of the team, provide timely and effective assistance to inquiries and requests to meet the agreed service standards.

Support escalated work items as needed, resolve them satisfactorily, implement long-term solutions and preventive measures.

Perform in-depth analysis to provide resolution to technical issues.

Share your technical expertise with the front line CX team to help enhance their skills.

Assume responsibility for critical issues such as major incidents, complex changes, Problem Management and assist with the action plan for effective resolution.

Responsible for advancing the culture of compliance to operational standards, processes and procedures.

Discover opportunities to improve, lead and/or support with optimizing systems’ efficiencies through technology, original thinking and creativity. Continually striving to improve working practices to ensure the team works as productively as possible.

Lead a selected CX SME channel, participate in stand-ups, ceremonies, and share knowledge with the broader CX team and champions.

Contribute to Continuous Improvement process, by adding your ideas for improvement to the register and supporting activities through to conclusion.

Partner with other Technology teams to deliver outstanding services from Technology Infrastructure perspective.

Ensure all activities are in line with Invesco’s Conduct principles.

What you can bring : Background in a Business Partner-prioritized, service-oriented environment is key.

Proven experience working in a technology support environment.

Real-world experience in troubleshooting issues with the following technologies: MECM – Task sequencing, Troubleshooting

Operating System Build

AppSense Environment Manager Configuration and Deployment

Group Policy

Active Directory

Powershell

Power Automate

End User Hardware

Experience in Financial Services or other regulated industry sectors is preferred, but not essential.

Strong troubleshooting skills.

Familiarity of Infrastructure technologies, including Networks, VOIP, Servers, Virtualization, Storage, Databases, end user solutions.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Yes

Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. If this sounds like you, we’d love to hear from you We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to

emea-talentacquisition@invesco.com.

Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments) Equal Opportunities: We are an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us, and be themselves at work. Our commitment to the community and environmental, social and governance investing: We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies: Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly. Regulatory: This position may fall in-scope of one or multiple regimes/directives.

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