Membership Services Executive

2 weeks ago

Fort Lauderdale, United States Inter Miami CF Full time

The Membership Services Executive will provide exemplary service to all Inter Miami CF Season Ticket Members and DRV PNK Stadium guests. You will be directly responsible for all revenue goals associated with an assigned account base of existing Season Ticket Members, with a priority on renewals, referrals, add-ons, and upgrades. The Membership Services Executive will build and develop relationships with assigned account base by taking a pro-active approach, delivering superior service, and anticipating member needs.

Requirements

Essential Duties and Responsibilities :

  • Strive to achieve all revenue goals associated with an assigned Season Ticket Membership account base.
  • Prioritize renewals and retention, referrals, add-ons, and upgrades to increase membership revenues.
  • Proactively communicate with assigned season ticket members.
  • Establish relationships with assigned season ticket members at all points of contact.
  • Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
  • Ensure customer data and profile requirements are accurately represented in database.
  • Accurately and successfully convey all key messages to season ticket members.
  • Educate members on all applicable Membership benefits, programs, rewards, experiences, and events.
  • Identify opportunities to add-value to Membership benefits, programs, rewards, experiences, and events.
  • Identify areas to improve on and off game-day experience.
  • Reporting of various individual and/or departmental efforts.
  • Plan, facilitate, and execute exclusive season ticket member events throughout the calendar year.
  • Act as information liaison for all Inter Miami CF home games and stadium events.
  • Survey and analysis of various reporting (attendance, game day experience, etc.)
  • All other responsibilities as required.
Qualifications and Skills:
  • Bachelor's degree in Business, Sports Management, Marketing or related field preferred.
  • Minimum of 1-2 years' related experience working in professional or collegiate sports preferred.
  • Experience in the Florida marketplace preferred.
  • Fluency in English and Spanish preferred.
  • Experience with Archtics & Ticketmaster ticket systems preferred.
  • Strong understanding of MLS and international soccer a plus.
  • Highly proactive, goal oriented and motivated with a positive attitude.
  • Very strong interpersonal and communication skills with a passion for providing great customer service.
  • Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
  • Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
  • Advanced knowledge of Microsoft Office applications, including Power Point, Word, Excel and Outlook.
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays.

All applicants must pass a pre-employment background check.

Equal Opportunity Statement

Inter Miami CF is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

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