Hospital Triage Liaison

2 weeks ago

Grafton, United States Tufts University Full time
Overview

The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.

What You'll Do

The Foster Hospital for Small Animals is seeking an experienced candidate with a background as a Veterinary Technician or Veterinary Assistant to join our Client Services team in the Emergency Department as Triage Liaison. This position supports the FHSA mission of delivering excellence in patient care, clinician support and client service by providing initial and follow-up communication to ECC clients and RDVMs. The onsite Triage Liaison works as a technician in the ECC client lobby and provides a basic triage for ECC cases, manages all ECC cases by communicating triage status to the ECC team, check-in and discharge patients, collect fees, review discharge orders and medication, provide patient updates, schedule follow-up visits, act as a liaison between ECC and Specialty Services and educate clients on Hospital policy and fee structure.

The Hospital Triage Liaison will be responsible for:
Manage Emergency Cases
  • Provide a basic triage for patients presenting to the Emergency and Critical Care Service (ECC)
  • Communicate patient arrival and status to the ECC
  • Establish electronic medical record for incoming cases, including upload of RDVM records, CPR Code
  • Discharge patients; fee collection, schedule follow-up visit, review home instructions/medication
  • Provide patient updates to clients
  • Coordinate ZCAM and Specialty Service cases between the ECC and Specialty Service teams.
  • Divert cases as directed
  • Manage wildlife and found-by cases
  • Educate clients on ER hospital policies and protocols including wait time and financial policy
  • Offer alternative resources when appropriate, Poison Control Hot Line, alternate ER practices, alternate Oncology and General Practices, financial assistance opportunities.
  • Promote and enhance good communication and strong relationships with Faculty, Technicians and Staff
  • Provide care, empathy and support to clients and patients
  • Assist with all front desk transactions (non ECC) as needed
Administrative:
  • Final Gift/ Aftercare Support; ensure bodies are tagged correctly, assist with body pick-up, assist AC Coordinator with bodies on hold, QA Final Gift submissions as needed.
  • Identify areas for improvement; recommend solutions and assist in developing new protocols
  • Onboard, train and mentor new staff and student members
  • Develop, update and distribute SOPs, and reference material
  • Upload records, QA medical record, ensure clients receive discharge orders 5%
    Miscellaneous:
  • Attend CE, meetings and trainings as required
  • Assist with triage calls and specialty service appointments
  • Other duties as assigned by Supervisor
This is a 35 hour position, Wed - Sat 1:00 PM - 10:00 PM
This position includes rotational Holiday and weekend Coverage.
Some alternate hours may be required for shift coverage, meeting attendance, or training sessions.
This position is considered essential and is required to work during hospital closings.

What We're Looking For

Basic Qualifications:
  • High school graduate or equivalent
  • 2 to 3 years' experience working in a veterinary practice with client interaction.
  • Experience with case triage and Small Animal medicine.
  • Veterinary Assistant Certification or equivalent
  • Exceptional communication skills (phone and in-person)
  • Ability to prioritize, multitask, and manage high call volumes.
  • Ability to effectively work as a positive member of a diverse team of clinical and administrative professionals
  • Basic computer skills including familiarity with Microsoft Office and the ability to learn electronic medical record systems.
Preferred Qualifications
  • Associates or bachelor's degree in relevant field of study.
  • CVT accreditation
  • 3 -5 years' experience in emergency medicine.
  • Experience in ER triage
  • Proven experience of providing excellence in service
Pay Range

Minimum $21.80, Midpoint $25.95, Maximum $30.10

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

  • Hospital Triage Liaison

    2 months ago

    North Grafton, United States Tufts University Full time

    Overview: The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...

  • Hospital Triage Liaison

    2 months ago

    North Grafton, United States Tufts University Full time

    OverviewThe Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...

  • Hospital Triage Liaison

    2 weeks ago

    North Grafton, United States CareerBuilder Full time

    Overview The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...

  • Hospital Triage Liaison

    3 weeks ago

    North Grafton, United States Tufts University Full time

    Overview: The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...

  • Hospital Triage Liaison

    3 weeks ago

    North Grafton, United States Tufts University Full time

    OverviewThe Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...

  • Travel Nuclear Medicine Tech

    2 weeks ago

    Grafton, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Nuclear Medicine Tech in Grafton, Wisconsin, 53024!Pay Information$2,556 per weekAbout The PositionTravel Radiology: Imaging GraftonLocation:         GraftonStart Date:       7/1/2024Shift Details:   12H Days (12:00 AM-12:00...

  • Veterinary Assistant

    7 days ago

    Grafton, United States Tufts University Full time

    Overview: The Clinical Research Shared Resource (CRSR) at Cummings School of Veterinary Medicine is responsible for overseeing clinical research involving client-owned animals at the school. The CRSR team works with both internal and external academic entities as well as industry sponsors to design clinical research studies, create clinical research...

  • Outpatient Clinical Therapist

    4 weeks ago

    Grafton, United States Mon Health Full time

    " Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County. At GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with...

  • Outpatient Clinical Therapist

    4 weeks ago

    Grafton, United States Mon Health Full time

    "Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County. At GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with...

  • Outpatient Clinical Therapist

    3 weeks ago

    Grafton, United States Mon Health Full time

    "Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County. At GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with...

  • Outpatient Clinical Therapist

    3 weeks ago

    Grafton, United States Mon Health Full time

    " Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County. At GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with...

  • Veterinary Assistant

    4 weeks ago

    Grafton, United States Tufts University Full time

    Overview: Cummings School of Veterinary Medicine at Tufts University provides 24-hour care for pets 365 days of the year. Since 1985, we have offered high quality medical care, consultation, referral, and emergency veterinary services for the care of dogs, cats and exotic pets. In addition, the hospital creates a positive learning experience for Cummings...

  • Veterinary Assistant

    2 weeks ago

    Grafton, United States Tufts University Full time

    Overview: Cummings school of veterinary medicine at tufts university provides 24-hour care for pets 365 days of the year. Since 1985, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the...

  • Emergency Management/Safety Coordinator

    3 weeks ago

    Grafton, United States Advocate Health Full time

    Major Responsibilities: Coordinates, monitors and evaluates plans designed to identify, evaluate, and alleviate risks in the Environment of Care (EC) that may adversely affect the life and/or health of patients, staff, and visitors. Develops and coordinates training programs and protocols for employees in the areas of awareness (preparedness), mitigation,...

  • Emergency Management/Safety Coordinator

    2 weeks ago

    Grafton, United States Advocate Health Full time

    Major Responsibilities: Coordinates, monitors and evaluates plans designed to identify, evaluate, and alleviate risks in the Environment of Care (EC) that may adversely affect the life and/or health of patients, staff, and visitors. Develops and coordinates training programs and protocols for employees in the areas of awareness (preparedness), mitigation,...

  • Veterinary Technician Ii

    6 days ago

    Grafton, United States Tufts University Full time

    Overview: The Luke and Lily Lerner Spay/Neuter Clinic (LSNC) at Cummings School of Veterinary Medicine at Tufts University provides students with opportunities for surgical training while serving pets in need. The Lerner Spay Neuter Clinic provides high level spay neuter services to shelter and community animals while training veterinary students in the...

  • Licensed Practical Nurse

    4 weeks ago

    Grafton, United States Mon Health Full time

    Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County at GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with respect...

  • Licensed Practical Nurse

    4 weeks ago

    Grafton, United States Mon Health Full time

    Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County at GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with respect...

  • Licensed Practical Nurse

    3 weeks ago

    Grafton, United States Mon Health Full time

    Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County at GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with respect...

  • Licensed Practical Nurse

    3 weeks ago

    Grafton, United States Mon Health Full time

    Grafton City Hospital is a rural hospital with vision, diversity, stability, and a future. A strong contributor to the county's economic status as it is one of the largest employers in Taylor County at GCH, we have one simple mission: We are committed to the promotion of wellness and to the provision of comprehensive healthcare for our community with respect...