Customer Service Specialist

Overview Join to apply for the Customer Service Specialist role at Mobile Communications America (MCA). MCA seeks an experienced Customer Service Specialist in the Bowling Green, Kentucky area to support our fast-growing Voice (MSS) division. MCA values service, growth, teamwork, and safety. We welcome veterans as a Military Friendly Employer and offer competitive compensation and benefits, including Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. This position is based on-site at MCAs Bowling Green, KY office and requires attendance Monday through Friday during regular business hours. What You Will Be Doing Serving as the first point of contact for visitors and customers, handling incoming phone calls and emails. Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair, or ship to a third-party repair depot. Ensure repairs are completed and returned to the customer in a timely manner. File warranty claims for reimbursement if applicable. Price out tickets accordingly and prepare for the biller to review. Receive and stage products and provide tracking and updates for sales and service teams as well as customers. Ship out products to customers. Collect, assess, and return equipment to the vendor within the allotted timeframe. Review, maintain, and update inventory levels based on sales history and customer needs; perform inventory counts and rotate inventory to use oldest parts and equipment first. Ensure inventory assets are secured. Add and remove equipment. Assist in the renewal process. Log and schedule calls/jobs for installers and technicians; import time and maintain expired events; update with pricing; prepare tickets for the biller to review. Maintain and update customer contact information; assist in resolving incorrect billings, contact customers on overdue bills, and assist with collections. Pull and maintain WIP and other reports such as aging, open purchase orders, etc. Review sales and service tickets for accuracy and send invoices via email or mail to customers. Other duties as assigned. What You Will Bring to the Team 1-3 years of experience in customer operations or related fields (e.g., Customer Service, Scheduling/Dispatch, AP/AR, Purchasing, Shipping/Receiving, Inventory, Sales Support). Excellent knowledge and experience using Microsoft Office (Word, Excel, Outlook) is required. Professional communication in both spoken and written form within all levels of the organization. Ability to succeed in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision. Strong organizational and administrative skills; detail-oriented. Discretion and ability to handle confidential and proprietary information appropriately; high integrity. Background in accounts receivable and purchasing is a plus; office experience preferred. Your Environment and Physical Requirements The physical environment requires the employee to work inside. The employee must frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift up to 30 pounds; bend; and use near vision for reading and computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel Requirements This position is on-site at MCAs Bowling Green, KY office and requires attendance Monday through Friday during regular business hours. Direct Reports No Direct Reports Who We Are Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. We serve over 60,000 customers across industries and are the largest Motorola partner in the U.S. with partnerships with over 1,000 manufacturers to offer a broad portfolio of products and services. What We Believe We are better together through the MCA Way: Service First, Growth, Teamwork, and Safety. Our Service First DNA culture emphasizes that service is part of who we are for customers, employees, partners, shareholders, and communities. Mobile Communications America, Inc. is an Equal Opportunity employer and Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. Note: The statements describe the general nature and level of work performed; they are not intended to be exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr