Infrastructure Support Analyst

4 weeks ago

Charlotte, United States Strategic Staffing Solutions Full time

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING Strategic Staffing Solutions is currently looking for an Infrastructure Support Analyst for a contract opportunity with one of our largest clients located in Charlotte, NC Title: Infrastructure Support Analyst Location: Charlotte, NC (Hybrid schedule) Duration: 12+ Months Role Type: W2 contract engagement Shift schedule: Hours: 6am-6pm (12 hr shifts) Rotating Shift Days Hybrid: onsite days are Tuesday and Thursdays- would need to be onsite for whichever of those the shift falls on. Top Skills: Basic infrastructure experience/skills Windows server experience - Linux would be a highly preferred Responsibilities: Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage and a variety of software across IT. Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, IzWS, or other monitoring platforms). Setup/modify, monitor, and track the client server production batch job flows. Perform Server Reboots or system restarts (IPL) as needed. Provide support internally for any technical issues requiring escalation. Participates on projects teams to provide support and consultation as needed. Assist with monthly patch deployments. Participates in ongoing cross-training of technical and process knowledge. Review and complete incident, work order, e-Form, and other IT infrastructure related requests. Lead and participate in major incidents and disaster recovery exercises. Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed. Develop and promote standard processes and procedures. Identify and implement automation opportunities. Required Qualifications: Bachelor's degree in computer science or related field and 1-year related work experience In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience The S3 Difference The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to: Set the bar high for what a company should do Create jobs Offer people an opportunity to succeed and change their station in life Improve the communities where we live and work through volunteering and charitable giving As an S3 employee, you're eligible for a full benefits package that may include: Medical Insurance Dental Insurance Vision Insurance 401(k) Plan Vacation Package Life & Disability Insurance Plans Flexible Spending Accounts Tuition Reimbursement Job ID: JOB-235611 Publish Date: 17 May 2024

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