Customer Relations Support Associate
1 month ago
Level
Entry
Job Location
Orem, UT - Orem, UT
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Office
Job Category
Customer Service
Description
As the Customer Relations Support associate you will assist internal teams by processing incoming orders, conducting job ticket audits, routing process non-conformances and drafting credit memo requests. As the Customer Relations Support Associate you will also support the CRS team with data entry tasks, as needed, and additional duties, as required.
Essential Duties and Responsibilities:
- Process incoming orders within the ERP system (Radius and additional supporting systems as required) in a timely and accurate fashion for production, inventory release and outside purchases.
- Build and maintain strong and effective internal relationships
- Coordinate with internal departments to meet the customers needs.
- Conduct job ticket audits for compliance to documented processes and procedures.
- Route process non-conformances (PNC) within the Intelex system; ensure all required information and documentation resides in the PNC, assign owner for investigation, and close out upon completion.
- Draft credit memo requests resulting from a process non-conformance (PNC) and route to the Plant Manager for approval.
- Job duties listed are subject to change at the supervisors discretion and included but are not limited to the above list.
Requirements:
Education and Experience:
- High School diploma or equivalent
- Administrative or office skills
- Above average competency level on computer and software compatible with job responsibilities; MS Office products, CRM tools, etc.
- Ability to manage time effectively
- Strong written and verbal communication skills
- Organized and detailed with strong ability to multi-task and prioritize to ensure deadlines are met
- Able to work in a fast-paced environment with changing requirements
- Proactive thinker who can demonstrate clear initiative and ability to work independently
- None
- Willing to attend required training courses or sessions related to the job as assigned.
- May include occasional travel to customer facilities or off-site seminars and training.
- Sitting, standing, and repetitive tasks of working at a computer.
- Some light office lifting (max 25 lbs) is required.
- Pass a pre-employment drug test and subject to random drug screening.
- Primary work environment is an office.
- Exposure to dust and noise in the production environment.
- Warehouse environment temperatures may be influenced by outside temperatures.
- Safety glasses and closed toed shoes are highly recommended while in the production area.
Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#support #clerical #administrative #customerservice
-
Customer Relations Support Associate
3 weeks ago
Orem, Utah, United States Fortis Solutions Group Full timeJob Title: Customer Relations Support AssociateWe are seeking a highly organized and detail-oriented Customer Relations Support Associate to join our team at Fortis Solutions Group. As a key member of our customer service department, you will play a crucial role in ensuring the smooth operation of our business.About the Role:The successful candidate will...
-
Customer Support Associate
1 day ago
Orem, Utah, United States Rocky Mountain Careers Full timeRocky Mountain Careers OverviewWe are a local company in the greater Utah County area, with 15 openings in our Customer Service department.This is a full-time position with flexible scheduling options and excellent income potential.
-
Customer Service Associate
3 weeks ago
Orem, Utah, United States Wal-Mart Stores , Inc. Full time**Company Overview**As a Customer Service Associate at Wal-Mart Stores, Inc., you will play a vital role in creating a positive shopping experience for our customers. You will be the first point of contact for many customers, and your friendly demeanor and exceptional customer service skills will make all the difference.**Estimated Salary:** $15.50 - $25.50...
-
Administrative Support Associate
4 days ago
Orem, Utah, United States Universal Health Services Full timeAbout This PositionThis role is a critical part of our payroll department, requiring a detail-oriented and organized individual to manage payroll operations. As a Payroll Coordinator/Clerk, you will be responsible for ensuring the accuracy and efficiency of all payroll processes.Main ResponsibilitiesYou will be expected to:Process Payroll Transactions:...
-
Customer Service Associate
6 months ago
Orem, United States Savers | Value Village Full timeDescription Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Experience Associate
3 weeks ago
Orem, Utah, United States Mo' Bettahs - Orem North Full timeWe are seeking a motivated Customer Experience Associate to join our team at Mo' Bettahs - Pleasant Grove. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Deliver outstanding customer service by being friendly and helpfulWork closely with...
-
Sales Associate
3 weeks ago
Orem, Utah, United States Wal-Mart Stores , Inc. Full time**Job Summary:**We are seeking a highly motivated and customer-focused Sales Associate to join our team at Walmart. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.**Responsibilities:Provide excellent customer service by greeting customers,...
-
Store Associate
6 days ago
Orem, Utah, United States Skechers Full timeAbout UsSkechers, a global leader in lifestyle and performance footwear, apparel, and accessories, is seeking a highly motivated Sales Associate to join our team. This entry-level retail role offers opportunities to develop skills in retail sales, customer service, and cashier duties. As a Sales Associate, you'll engage with customers, provide exceptional...
-
Customer Support Specialist
23 hours ago
Orem, Utah, United States SecurityMetrics Full timeAs a Customer Support Specialist at SecurityMetrics, you will play a vital role in providing top-notch assistance to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.This is an in-house position that requires strong communication skills, technical knowledge, and...
-
Sales Associate
18 hours ago
Orem, Utah, United States American Freight Furniture Full timeJob DescriptionThe role of a Retail Sales Associate at American Freight Furniture is to provide an exceptional customer experience by offering consultative sales assistance and support. This involves achieving department standards and goals, maintaining a clean and organized sales floor, and leveraging technology to facilitate the customer experience.About...
-
Technical Support Associate
13 hours ago
Orem, Utah, United States SecurityMetrics Full timeAre you looking for a challenging role where you can utilize your technical skills to make a real difference? Do you have a passion for data security and customer service?We invite applications from experienced customer support staff to join our team as a Customer Support Representative at SecurityMetrics. In this role, you will be responsible for assisting...
-
Customer Service Representative
3 weeks ago
Orem, Utah, United States Lovesac Full timeCareer OpportunitiesWe are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for meeting or exceeding sales goals and providing outstanding customer service. You will utilize our proprietary selling process to identify customer needs and provide customized shopping experiences.Key...
-
Customer Service Associate
3 weeks ago
Orem, Utah, United States Lovesac Full timeAbout the BenefitsWe offer our Part-Time Associates a range of benefits, including flexible hours, paid time off & holiday pay, sales incentive programs, 401K matching contribution, health plan discount, employee assistance program, financial wellness tools, associate discounts, and pet insurance.Associates will be eligible to receive up to 26 hours of paid...
-
Equipment Demonstrator and Sales Support
4 days ago
Orem, Utah, United States Rocky Mountain Distributing Full timeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as an Equipment Demonstrator and Sales Support. As a key member of our sales team, you will be responsible for demonstrating and showcasing our homecare appliances to customers, providing exceptional customer service, and assisting with product orders.About Us:...
-
Customer Service Associate
3 days ago
Orem, Utah, United States Any Hour Services Full timeAt Any Hour Services, we are dedicated to providing exceptional customer experiences through our team of skilled professionals. Our company has been a leading provider of residential services for over 50 years, with a focus on growth, development, and retention. We offer a great environment and culture, with opportunities for advancement and professional...
-
Technical Support Representative
4 weeks ago
Orem, United States Turner Imaging Systems Full timeTurner Imaging Systems develops innovative medical X-ray imaging devices that improve patient outcomes, expand healthcare access, and drive efficiency.POSITION SUMMARYThe Technical Support Representative is responsible for handling and prioritizing technical support inquiries, offering expert assistance to our distributors, end users, sales team, and...
-
Technical Support Representative
2 weeks ago
Orem, United States Turner Imaging Systems Full timeTurner Imaging Systems develops innovative medical X-ray imaging devices that improve patient outcomes, expand healthcare access, and drive efficiency.POSITION SUMMARYThe Technical Support Representative is responsible for handling and prioritizing technical support inquiries, offering expert assistance to our distributors, end users, sales team, and...
-
Technical Support Representative
3 days ago
Orem, United States Turner Imaging Systems Full timeTurner Imaging Systems develops innovative medical X-ray imaging devices that improve patient outcomes, expand healthcare access, and drive efficiency.POSITION SUMMARYThe Technical Support Representative is responsible for handling and prioritizing technical support inquiries, offering expert assistance to our distributors, end users, sales team, and...
-
Customer Experience Representative
3 weeks ago
Orem, Utah, United States Lovesac Full timeAbout UsLovesac is a company that is committed to bringing total comfort to millions of homes. We believe in creating a unique experience for our customers through our innovative and adaptable furniture products. Our purpose is to make a positive impact on the lives of our customers and employees alike.We are currently seeking a highly motivated and...
-
Customer Service Associate
4 days ago
Orem, Utah, United States Big 5 Full timeJob Description">We are seeking a highly motivated and detail-oriented Sales Floor Team Member to join our team at Big 5. In this role, you will be responsible for maintaining a clean and organized sales floor, assisting with receiving and stocking merchandise, and providing exceptional customer service.">Your Key Responsibilities">">Restock shelves and...