Receptionist

Brook Farm Veterinary Center is hiring a Receptionist to join our front desk team.

Why do employees love working for Brook Farm?

• We live up to our mission of caring for every animal and every person who cares for them.
• Your work makes a difference to the animal-loving community and to individual pet owners on a daily basis
• You learn so much We are a teaching hospital dedicated to the growth of our employees.

As a Receptionist, you'll help us build, maintain, and strengthen relationships with pet owners. Duties will include educating clients about pet care, scheduling appointments, and collecting payments.

Must be able to work alternating Saturdays (8:30am to 2pm).

The compensation range for this position is $18 to $20/hour, commensurate with experience.

A belief in the importance of preventative pet care and quality veterinary medicine is essential. In order to be successful in this role, you will need to have an understanding of animal healthcare, sales process and dynamics, and superb interpersonal skills. You should be able to ask questions, educate yourself, and share your knowledge with others. Previous experience in a sales role is an advantage.

Because of our hospital's client-centered nature, this role requires your commitment to providing clients with the highest standard of care. Your ability to handle stressful situations in a fast-paced environment with compassion, efficiency, and flexibility is key to success in this role.

Job Accountabilities

• Follow up on recommended treatment plans and discuss care with pet owners.
  • Be knowledgeable about various procedures and discuss quality of care to show value.
  • Discuss payment options and process credit applications.
• Recommend and schedule appointments.
• Educate clients about medical insurance for pets, discuss cost savings and quotes, and process enrollments.
• Handle new accounts and extend a warm welcome to new clients.
  • Onboard new clients and schedule their first appointment.
  • Convert price shoppers into clients by discussing care, demonstrating concern, and showcasing value.
  • Educate potential clients about our services and differentiating value proposition (DVP).
• "Forward book" future appointments for clients after their visit.
• Discuss overdue care by educating clients about the importance of regular wellness exams and vaccines, and schedule appointments.
• Collect payments and convey value.
• Negotiate prices, answer questions, and get clients to "yes."
• Establish, develop, and maintain relationships with pet owners.
• Demonstrate care and concern for pet healthcare.
• Identify and act on sales opportunities.
• Provide concierge services to clients to help them feel welcomed.
• Perform other duties as requested.

What are we looking for in a candidate?

• You're an animal lover.
• You're a people person
• You're a team player.
• You're okay with getting dirty.
• You're hands-on.
• You have intellectual curiosity when exploring issues.
• You don't shy away from challenges or difficult situations.
• You communicate clearly.
• You learn from your mistakes.
• You're resourceful.
• Ability to pay close attention to detail, maintain accuracy, and multi-task in a busy environment while maintaining composure and professionalism at all times.
• Ability to problem-solve and work independently.

Our employees receive generous health benefits, a veterinary discount, and accrued vacation time. Click here to learn more about our core values.

Brook Farm is a place of healing. We are an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug screen for illegal substances and background screen required.

Our Leadership Philosophy
We are committed to creating a diverse, inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued. We truly want to see all of our team members not only succeed but to elevate themselves. Brook Farm strives to provide an environment that allows for both personal and professional growth by providing the tools and opportunities to thrive. We take pride in the role we provide in pet care, and every team member is empowered to try new things and own their decision-making.

Our Mission and Vision
We care for every animal and every person who cares for them. We envision a world where every person and animal lives in health and harmony.

Equal Opportunity Statement
Brook Farm Veterinary Center is an equal opportunity employer and does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Brook Farm is fully committed to achieving a diverse workforce and complies with all Federal and New York State laws, regulations, and executive orders regarding non-discrimination.

Folx who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.

Drug-Free Workplace Statement
Brook Farm Veterinary Center has zero tolerance for illegal drug use. Within the limits of federal, state, and local laws, Brook Farm Veterinary Center reserves the right to examine and test for drugs and alcohol at our discretion. We are a smoke-free workplace.

Background Screening
To ensure that individuals selected and retained posses the qualifications required to safely and effectively perform the duties of their position, the practice may conduct background screening. This can include reference checks, driving record checks, criminal record checks, and education and credential verification.

---