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Patient Service Representative

3 months ago


Johnson City, United States State of Franklin Healthcare Associates Full time

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more