Bartender

Job Description

POSITION SUMMARY

Bartender is responsible to support the F&B Supervisors and Beverage Manager in the successful operation of casino service bars at Indiana Grand Racing & Casino. Position will be engaged in the sale of and efficient production of quality alcoholic and non-alcoholic beverage products for consumption by guests in a trained, responsible, and professional manner, as well as other duties as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for practicing, supporting, and promoting Indiana Grand Racing & Casino's Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: Safe efficient production of alcoholic and non-alcoholic beverage products according to specified recipes, and specifications as well as quality and quantity control, par levels, product storage and rotation, station set up, preparation of ingredients, and clean up, etc. Responsible, Legal alcohol service, including checking Identification, measured pours, cutting off service of alcohol, etc. Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of beverage products for guest's consumption. Display knowledge of all emergency procedures. Communicate on a consistent basis with supervisor keeping them abreast of all department activities. Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. Possess the ability to work with Co-workers and Management in a casino environment, involving high volume fast paced production in a friendly and professional manner.

QUALIFICATIONS

High School Diploma or GED required. 1 (one) year experience in the Beverage Service Industry as a Bartender or similar position is preferred. The position requires salesmanship, fast paced service and production, the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills and the ability to multi task, basic beverage knowledge inclusive of specifications (fluid measurements, size, shape, color, glassware, and garnish) product recognition (brand, label, bottle size and color, use, etc.) as defined by hiring management. The position requires money handling experience, and familiarity with digital touch screen cashiering systems is preferred. Position also requires excellent customer service skills. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Indiana Grand Casino, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve Safe Alcohol Awareness, Indiana State approve Alcohol Training and hold an Indiana ATC (Alcohol & Tobacco Commission) License, as well as an IHRC (Indiana Horse Racing Commission) Occupational License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs.

REQUIRED PERSONAL COMPETENCIES

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Positions requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

ACCESS TO GAMING FLOOR

Access to general gaming floor.

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