Operations Trainer

3 weeks ago

Nashville, United States Ryman Hospitality Properties Full time

Manage and facilitate training and development programming for restaurant and entertainment venue employees with Opry Entertainment Group (OEG). Create and facilitate training both online and for live consumption for frontline employees and leaders. Serve as a business partner to operational leaders to develop and implement training standards that promote exceptional service in our world-renowned hospitality and entertainment brands. Provide learning and development courses and coaching for operational leaders and individual contributors. Reports to Senior Manager of Training & Development.

  • Manage and expand the departmental certified training program, including the following:
  • Identify, train and develop in-venue certified trainers
  • Facilitate quarterly training development and service as liaison for communications with certified training team
  • Advise departmental leaders with processes and develop training materials to support needs
  • Update frontline training materials and generate new content as needed
  • Facilitate development training for the certified trainer program
  • Ensure trainer travel is coordinated for new restaurant and entertainment venue openings
  • Facilitate restaurant/venue manager-in-training and leadership development programs for key operational positions.
  • Provide coaching to restaurant and venue operations leaders and trainers to ensure effective ongoing training and re-training is maintained within daily operations.
  • Collaborate with venue operations teams to identify needs and propose solutions for training and development programs related to job skills and guest service.
  • Engage in the management and direction of training processes and tools, as well as training programs, to a substantial degree.
  • Update and generate new training materials and resources for in-person and online delivery.
  • Manage the learning management system (LMS) and partner with vendor for system maintenance.
  • Coordinate and execute training and development initiatives for new restaurant and entertainment venue openings, including onboarding, processes, systems and standards. Ensure all project plan deadlines are executed and met.
  • Support the administration of departmental programming, including communication, logistics, and room setup. May also facilitate company orientations and other routine trainings.
  • Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations. Follow and support brand SOPs and consistently model organizational culture.
  • Perform other duties as assigned.

Education

  • Bachelor's degree in Education, Business or a related field preferred

Experience

  • 3+ years hospitality and restaurant operations experience strongly preferred
  • 2+ years supervisory or leadership experience required
  • Previous training experience required

Knowledge, Skills and Abilities

Excellent interpersonal, written and verbal communication skills

Ability to establish clear direction, set goals, monitor progress and measure results

Effectively facilitate classroom instruction and group sessions and provide individual coaching

Will include some local and domestic travel to entertainment venues of operation

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Licenses / Certifications

  • Valid driver's license with satisfactory driving record required

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