Service Delivery Specialist V

2 weeks ago

Fairbanks, United States Alaska Communications Full time

Service Delivery Specialist V page is loaded

Service Delivery Specialist V Apply locations Anchorage, Alaska Soldotna, Alaska Fairbanks, Alaska Juneau, Alaska time type Full time posted on Posted 3 Days Ago job requisition id JR100154

At Alaska Communications, were committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

Primary Duty

Service Delivery Specialists (SDSs) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Functions

SDS V (Circuit Design Engineer 2)

  • Assign Circuit or Centrex products.

  • Plan and schedule work, communicate effectively, and maintain effective working relationship with supervisors and customers.

  • Recommend, create and maintain all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures and training plans.

  • Maintain and report accurate documentation on relevant hardware & software life cycle.

  • Update asset management records, including maintenance of component asset inventory and related documentation and technical specifications information.

  • Provide regular maintenance and refresh activities necessary to fulfill customer service requests.

  • Work with cross functional teams throughout the company to ensure seamless transitions of our products and services to the end customer.

  • Qualify new equipment for use in the network and provide operational training on such equipment to the operational teams within the company.

  • Provide technical guidance to technicians for telecommunications facilities construction, turn-up, test and maintenance.

  • Assist in Engineering Design and respond to RFPs or Quote requests.

  • Pre and Post Sales Support to Sales, Marketing, and Operations to include working with customers to identify service requirements and optimum network solutions; prepare competitive proposals in response to customer solicitations.

  • Maintain and track vendor relationships for training certifications, maintenance, and product support.

  • Perform ongoing monitoring, analysis, trending and reporting of current utilization levels and estimate future requirements using trends and thresholds for planning upgrades and enhancements.

  • Other duties as assigned.

Minimum Qualifications
Must have a Bachelor's Degree in Telecommunications or Electrical Engineering or other technical degree. Bachelor's Degree can be replaced by relevant experience on a year for year basis. Degree can be substituted with two years of telecommunications experience in a technical role within the telecommunication industry. Experience using personal computers and associated software applications including Word Processing, Spreadsheets, databases, Presentation programs, Drawing/Design programs, etc.

Certifications and Licenses Required
Some levels may require you to possess and maintain an Alaska Driver's License.


Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.


Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

We hope youll join us as we change lives through technology.

About Us

For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, were focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.

Exciting challenges are in front of us. Were actively building Alaskas fastest internet with fiber to the home. In rural Alaska, were building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.

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