See more Collapse

Service Network Manager

1 month ago

St Louis, United States The Ladders Full time
Duke Manufacturing has been an industry leader in food service equipment since 1925. For nearly 100 years our customers have come to count on our team of creative, problem-solving specialists for unmatched customer experience and equipment that helps them be more successful.

The Service Network Manager is responsible for managing, coordinating, and facilitating the Authorized Service Agent (ASA) relationship from selection to termination in the Americas. The Service Network Manager partners internally and externally to best serve the customers and Duke. In a continuous improvement mindset, utilize data and analysis to establish norms, processes, and systems to streamline efficiency surrounding the Service environment.

Job Responsibilities:
  • Supports the Value Stream's operating system with metrics and insight aimed at driving understanding and improvement of our ASA partners and key customers
    • Capture "Voice of the Customer" for ASA's b. Identify, cultivate, and maintain relationships with key ASA partnerships
    • Facilitate partnership with internal customers such as between sales, technical service, technical publications, engineering, etc. in regards to field support and support escalated issues
  • Maintain and support equitable business relationships with ASA's including the development of service strategy, parts distribution, warranty administration, etc.
  • Collaborates with the global service organization to share best practices that supports ASA service excellence and act as corporate liaison
  • Assess projected field technician technical requirements and establishes plans to close technical and training gaps to maintain quality
  • Develops and maintains strategy to achieve Key Performance Indicators Targets .
  • Ensures Dukes warranty and service processes are aligned with changing market conditions and supportive of parts and service needs in regards to ASA's and our customers
  • Contributes to the MDI by analyzing call and warranty data and leading corrective action where appropriate
  • Use voice of the customer feedback to develop and implement effective training and continuous improvement
  • Supports the commercialization process for new product launches and new customer initiatives with regard to ASA support and parts distribution requirements
  • Contributes to develop required parts list/kits prior to new product launches in partnership with Service, Engineering, Procurement and Parts
Perform other duties as directed or assigned: The above list of essential duties is not exhaustive. It only defines some of the main responsibilities. An employee may be required to perform additional tasks not listed above.

Basic Skills and Qualifications include:
  • Technical degree or equivalent experience
  • 3-5 years of industry experience (education and experience combined
  • Strong technical background
  • Experience managing networks
  • Strong communication and interpersonal skills, the ability to collaborate with cross-functional teams and build relationships
  • Experience in sales and customer service
  • Ability to teach and mentor others
  • Ability to travel and flexible work schedule
  • Ability to think critically

Duke is an equal opportunity employer.

We have other current jobs related to this field that you can find below

  • Service Network Manager

    2 months ago

    St Louis, United States Duke Manufacturing Full time

    Duke Manufacturing has been an industry leader in food service equipment since 1925. For nearly 100 years our customers have come to count on our team of creative, problem-solving specialists for unmatched customer experience and equipment that helps them be more successful. The Service Network Manager is responsible for managing, coordinating, and...

  • Service Network Manager

    2 months ago

    St. Louis, United States Duke Manufacturing Full time

    Duke Manufacturing has been an industry leader in food service equipment since 1925. For nearly 100 years our customers have come to count on our team of creative, problem-solving specialists for unmatched customer experience and equipment that helps them be more successful.The Service Network Manager is responsible for managing, coordinating, and...

  • Service Network Manager

    2 months ago

    Saint Louis, United States Duke Manufacturing Full time

    Job DescriptionJob DescriptionDuke Manufacturing has been an industry leader in food service equipment since 1925. For nearly 100 years our customers have come to count on our team of creative, problem-solving specialists for unmatched customer experience and equipment that helps them be more successful.The Service Network Manager is responsible for...

  • Entry Level Customer Service Assistant

    4 weeks ago

    St Louis, United States Seronda Network Full time

    Entry Level Customer Service Assistant at Seronda Network Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team. Location: Saint Louis, MO Job Type: Full-time (38-40 hours per week) Salary: $20 to $24 per hour Job Description: As an Entry Level Customer Service...

  • Network Advisor

    4 days ago

    St Louis, Missouri, United States The Cigna Group Full time

    The job profile for this position is Account Management (Non-IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...

  • Network Advisor

    3 months ago

    St Louis, Missouri, United States The Cigna Group Full time

    POSITION SUMMARY:The Network Advisor is responsible for initiating maintenance and strategy solutions for all Centene Lines of Business. Responsible for the planning, internal coordination, maintenance, and communication of client Network activities and performance for Line of Business initiatives while maintaining key client relationships. Utilizes...

  • Network Engineer

    1 month ago

    St. Louis, United States Axians USA Full time

    Axians is hiring a Network Engineer to support one of our largest customers. The network engineer will be involved in designing and implementing a network to support customer projects and new information systems. The employee will be offered paid vacation, health and 401k benefits.The Network Engineer will be reporting to the Head of Networks – North...

  • Network Engineer

    1 month ago

    St Louis, United States Axians USA Full time

    Axians is hiring a Network Engineer to support one of our largest customers. The network engineer will be involved in designing and implementing a network to support customer projects and new information systems. The employee will be offered paid vacation, health and 401k benefits.The Network Engineer will be reporting to the Head of Networks – North...

  • Network Systems Administrator

    4 days ago

    St Louis, Missouri, United States Washington University in St. Louis Full time

    Network Systems Administrator - WUITlocationsWashington University (West Campus), Clayton, Missouritime typeFull timejob requisition idJR83183Scheduled Hours40Position SummaryResponsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and...

  • Network Administrator II

    2 months ago

    St Louis, United States William C Brown Inc Full time

    Network Administrator II EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description WCBinc is looking for a Network...

  • Network Manager

    1 month ago

    Saint Louis, United States Lanter Delivery Systems Full time

    Job DescriptionJob DescriptionNetwork ManagerFounded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical...

  • Network Operations Advisor

    3 weeks ago

    St Louis, Missouri, United States The Cigna Group Full time

    The job profile for this position is Network Operations Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Network Operations Advisor

    4 weeks ago

    St Louis, Missouri, United States The Cigna Group Full time

    POSITION SUMMARY:The Network Operations Advisor is a newly created position within the pharmacy credentialing team that will be responsible for translating credentialing processes into evolving business requirements that will further progress technology solutions, assisting with application feature prioritization, and understanding any analytical needs...

  • Network Systems Administrator

    3 days ago

    St. Louis, United States Washington University in St. Louis Full time

    Network Systems Administrator - WUITlocationsWashington University (West Campus), Clayton, Missouritime typeFull timejob requisition idJR83183Scheduled Hours40Position SummaryResponsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and...

  • Lead Network Engineer

    3 weeks ago

    St Louis, United States Build-A-Bear Full time

    At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified...

  • Network Operations Analyst

    3 weeks ago

    St Louis, Missouri, United States The Cigna Group Full time

    JOB SUMMARY:This role will assist internal and external business partners in all aspects of Pharmacy operations including: Credentialing, re-credentialing, provider compliance, provider contracting, network support, and day to day pharmacy inquiries. The Network Operations Analyst role will work closely with our Independent Network Providers, primarily...

  • Airframe Structures Mechanic

    4 weeks ago

    St Louis, United States Dassault Falcon Full time

    Under the direction of the Site Operations Manager, this position will modify, troubleshoot, repair and inspect all aircraft structures, both primary and secondary on the aircraft. Operate test equipment and tooling used in the repair of aircraft structures. Interpret technical manuals and Engineering data to support tasks. Complete assigned tasks within the...

  • Senior Network Engineer

    3 weeks ago

    St Louis, United States Build-A-Bear Full time

    At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified...

  • Network Operations Senior Analyst

    2 weeks ago

    St Louis, Missouri, United States The Cigna Group Full time

    The job profile for this position is Network Operations Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Network Operations Senior Analyst

    3 weeks ago

    St Louis, Missouri, United States The Cigna Group Full time

    The job profile for this position is Network Operations Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...