Resource Navigator

5 months ago


Salt Lake City, United States Shriners Children's Full time

Company Overview:

Shriners Childrens is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview:

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a full-time Resource Navigator to join our team.

Responsibilities:

The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Resource Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator is responsible for providing interpretation and translation services for patients and family members and staff at Shriners Childrens Salt Lake City. Services include listening to, understanding, and interpreting spoken, or translating written, statements and documents from one language to another, in support of the medical treatment plan. In addition, the Resource Navigator will provide language and cultural support to patients and families and identify any cultural or language barriers to care.

Qualifications:

Education

  • High School Diploma/GED required
  • Medical Interpretation Certification preferred

Experience

  • Bilingual English/Spanish required
  • At least 1 year of experience with Clinical Medical Interpretation preferred
  • At least 1 year of Medical Terminology preferred
  • Experience in customer support in a pediatric medical setting preferred

Other

  • Current full vaccination status required


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